Office Support Assistant

The Office Support Assistant serves as a customer service representative and provides administrative support to a residential community office.

This particular position will be located at our Rosen Community at the Rosen College of Hospitality Management.

• Troubleshoot concerns of residential students and assist with resource referrals.
• Answer inbound calls for the assigned residential community office.
• Coordinate administrative processes within the assigned community office.
• Train, supervise, and evaluate the part‑time student office staff; coordinate HR processes for students employed by the community office, including payroll and time entry.
• Maintain records and documentation for office administrative processes.
• Order office supplies and maintain inventory.
• Provide administrative support to the Coordinator, Residence Life & Education for the community.
• Ensure office technology is in working order and may perform routine troubleshooting, as needed.
• Assist with preparation for opening and closing of the residential community.
• Organize, inventory, and audit the residential keys.
• Process student charges for damages in consultation with the supervisor and Accounts Receivable.
• Other duties as assigned by department and/or supervisory staff.

High School Diploma or equivalent and 0+ years of relevant experience.

• Previous experience in a university environment.
• Previous supervision experience.
• Previous experience supporting facility operations, including work order tracking and maintenance of keys.
• Previous software/database experience (i.e. Star Rez, Maxient, eRezLife, or Qualtrics).

Please attach a resume, cover letter, and contact information for three professional references. When applying please have all your documents ready to upload at the same time. Once the submission process is finalized, the system does not allow applicants to submit additional documents later.

• Position requires a valid Class E driver’s license. This position may involve driving to various locations on and off campus to conduct University business.
• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment‑based visa processing for individuals currently sponsored by another employer.

As a next‑generation public research university and Forbes‑ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country.

You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more...For more benefits information, view the…