Warranty Coordinator

This position is responsible for performing all administrative support related to the warranty department. The ideal candidate will be a hard-working professional able to undertake a variety of administrative support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

Why Choose Frank Gay Services?

Pay Range: $18.00/hr - $20.00/hr

• Unmatched Growth: Be part of a company that is not just growing but thriving. Your contributions will be instrumental in our ongoing success.
• Positive Work Culture:Join a team where positivity and collaboration are at the forefront. Your ideas will be valued, and your efforts recognized in a supportive environment.
• Career Advancement:At Frank Gay Services, your professional development is a priority. We provide the resources and opportunities for you to flourish within the company.
• What we OFFER you!
  • PTO after 90 days
  • Parental Leave
  • Paid Training
  • Weekly pay
  • Paid Holidays
  • Robust benefits package – health, dental, vision insurance, 401k match, IRA, and more
  • Employee Discounts
  • Employee Referral Bonus
  • Career growth opportunity

What We’re Looking For:

• Self-starters:Bring your motivation and drive to a team that values initiative.
• Positive Energizers:Your upbeat attitude is infectious and contributes to a workplace that thrives on positivity.
• Customer-Centric Focus:Join us in delivering exceptional plumbing services to our residential HVAC customers, making a positive impact on their experiences.

What you will Do:

• Schedule appointments and coordinate warranty services with customers and technicians
• Manage paperwork and documentation related to warranty work, including permits and warranties
• Order and track supplies and equipment needed for warranty jobs.
• Provide administrative support to the trade team, such as creating work orders, schedules, and invoices
• Answer phone calls and responding to customer inquiries about warranty services
• Ensure that warranty jobs are completed on time and within budget
• Collaborate with other team members to ensure smooth and efficient completion of warranty projects

What you Need:

• 3 years of administrative experience
• At least 1 year of experience in HVAC, electrical or plumbing services is a plus
• Knowledge of the HVAC, plumbing or electrical codes and safety procedures
• Experience managing a fleet vehicle and product inventory
• Sales and Customer Service Experience required
• Must pass motor vehicle & background check and drug screen
• Superb customer service skills, honest, dependable, and reliable