Administrative Coordinator II, Strategic Operations and Engagement

The Kenneth G. Dixon Career Development Center (DCDC) empowers UCF students to prepare now for what's next through transformative experiences, personalized guidance, and campus-to-career connections that turn career aspirations into reality.

DCDC serves as a comprehensive hub for career readiness at UCF, bringing together programs, services, technology, and partnerships that support students throughout their academic and career journeys. The center helps students explore career pathways, gain meaningful experiences, prepare for internships and employment, pursue graduate and professional education, and successfully transition beyond UCF.

Through collaboration with employers, faculty, staff, alumni, and campus and community partners, DCDC works to integrate career development throughout the student experience and build connections between education, experience, and lifelong career success.

UCF's Kenneth G. Dixon Career Development Center (DCDC) is seeking an Administrative Coordinator II to support the Strategic Operations and Engagement unit. At the DCDC, every operational decision matters — because behind every smooth process is a student whose career journey depends on it. This opportunity is a great fit for a motivated, service-minded professional eager to join a team dedicated to connecting students with the tools, resources, and experiences they need to thrive professionally.

This is a role for someone who finds purpose in building environments where students and staff alike can do their best work. You'll be part of a collaborative, student-centered team where operational excellence and meaningful impact go hand in hand.

• Supervise student employees supporting front desk and call center operations, including recruitment, hiring, onboarding, training, scheduling, coaching, performance evaluation, and daily work assignments. Develop staffing schedules to ensure appropriate service coverage and create meaningful opportunities for student employees to build professional and workplace skills.
• Oversee daily front desk and call center service operations, establishing expectations for professional, responsive, and student-centered service. Maintain current scripts, FAQs, referral resources, escalation procedures, and information about DCDC programs, services, events, and university resources. Address routine service concerns and coordinate follow-up or escalation as needed.
• Coordinate DCDC space reservations and scheduling for conference rooms, interview rooms, multipurpose spaces, and other shared facilities. Serve as a primary contact for reservation requests, maintain calendars and utilization records, coordinate room readiness and technology needs, resolve scheduling conflicts, and communicate reservation procedures to internal and external users.
• Coordinate day-to-day facility and building support needs, including submitting and monitoring work orders, maintenance and repair requests, furniture and equipment needs, office moves, and other operational issues. Work with university partners such as Facilities, IT, Security, and Surplus Property to support effective building operations.
• Support asset, inventory, and space management activities, including furniture moves, surplus property, equipment and asset tracking, room inventories, and routine review of shared and stakeholder-facing spaces. Coordinate with the designated Building Liaison on building-wide needs, accessibility accommodations, outages, emergency communications, and related activities.
• Develop and maintain operational procedures and resources, including standard operating procedures, training materials, service guides, schedules, workflow…