Customer Success Manager

Company

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels. Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions. We’re a bootstrapped company (over $27M ARR) that has grown through supporting happy customers that refer business to us and create word‑of‑mouth excitement.

We’re the go‑to platform for brands, agencies, and networks, with 1,000+ customers including Mutual of Omaha, Class Pass, and Tapjoy.

Customer Success Manager - Payments is responsible for full life cycle management of clients, including support, onboarding, and success. They define and improve processes to set a proper framework for scale and assist with Everflow’s Managed Payments services.

Seniority Level: Mid‑Senior level
Employment Type: Full‑time

• Serve as a front‑line account manager from a relationship and technical perspective
• Develop expertise with new products and features and evangelize them with clients
• Provide client feedback to internal teams
• Help onboard new clients, including training
• Identify growth opportunities with customers and implement solutions to achieve revenue expansion goals
• Define and improve current processes
• Create and maintain Everflow Pay helpdesk, webinars, or any other documentation
• Assist clients in setting up Managed Payments services and execute on customer payment cycles
• Leverage different payment solutions (Everflow Pay, Tipalti, Veem) to collect funds into wallets and send payments to payees in a timely manner

• Good product sense and a willingness to learn
• Experience with payment processing is a bonus
• Strong analytical background and a good grasp of internet technologies
• 3 years minimum of digital advertising experience
• Familiarity with project management and customer success tools
• Sales and/or Business Development experience is preferred, but not required
• BA/BS in a relevant field
• High proficiency in English

• Base Salary: $65,000 - $70,000
• Bonus Potential: 25% of Base Salary

• Employer Covered Medical, Dental and Vision Insurance
• Unlimited PTO
• 401(k) (No matching at this time)
• Paid parental leave
• Startup-like environment, without constant rush to raise financing
• Very collaborative team and culture
• Education, gym, and equipment stipend

Join Our Exceptional Team. Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Balance, Growth, and Connection. Embrace unlimited PTO and a healthy balance that respects your life outside work. Regular feedback and discussions about your career path keep you moving forward. Inclusive community:
Be part of a welcoming, engaging workplace that celebrates diversity and fun.

• Florida:, Miami, or Orlando
• New York: NYC
• Canada:
  Montreal, QC