Manager, Customer Success

Join to apply for the Manager, Customer Success role at Amadeus

• Cultivate a high-performance culture through coaching, mentoring, and professional development.
• Design and implement strategic initiatives to accelerate adoption and maximize the value of Amadeus solutions.
• Establish clear performance goals and monitor key success metrics including customer satisfaction, product usage, Salesforce engagement, and revenue growth.
• Provide guidance and coaching to team members to secure established sales goals for Amadeus Hospitality product lines.
• Foster cross‑functional collaboration to align efforts and enhance the customer experience.
• Provide hands‑on support in strategic consultations, renewals, and expansion opportunities.
• Guide team members in developing soft skills such as active listening, storytelling, and consultative selling.
• Champion change management and lead the team through evolving business landscapes with agility and resilience.

• Bachelor’s degree in a related business field required or equivalent work experience.
• Master’s degree in a related business field strongly preferred.
• 7+ years of combined experience in hospitality or travel account management, hotel revenue management, eCommerce, marketing, or SaaS services.
• 3+ years of people leadership experience in Customer Success, hotel revenue management, eCommerce, marketing, or SaaS‑based hospitality services.
• 2+ years of experience managing teams to achieve performance targets.
• Proven success in managing customer portfolios involving multiple accounts.

• Strategic planning and organizational excellence.
• Exceptional communication and interpersonal skills.
• Ability to lead and motivate teams in a fast‑paced, result‑oriented environment.
• Deep passion for hospitality and commitment to customer success.

• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook).
• Revenue management expertise is advantageous.
• Familiarity with  and/or Amadeus Hospitality product suite is a plus.
• Fluent in English required;
  Spanish or French speaking is a plus.
• Ability to work a hybrid work model. The role is located in the San Jose, Costa Rica Office.

• Competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Professional development with online learning hubs for technical and soft skills training.
• Diverse and inclusive workplace with opportunities to impact millions of travelers globally.

The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today!

• A critical mission and purpose – powering the future of travel.
• A truly global DNA – global processes, people, and culture.
• Great opportunities to learn through formal and on‑the‑job training.
• A caring environment fostering support for personal and family life.
• A complete rewards offer – attractive remuneration packages, bonuses, equity, and benefits.
• A flexible working model – wherever and however it works best for employees.
• A diverse and inclusive community with commitment to diversity and innovation.
• A reliable company built on trust and reliability.

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. Amadeus endeavors to make its careers website accessible to all users. For accessibility requests, please contact