Performance Analyst, Business

Overview

We are seeking a detail-oriented Service Line Performance Analyst to join our Support Center team in Orange County, FL. This role is responsible for monitoring and analyzing network-wide service performance to enhance franchisee success and drive operational excellence.

• Data Monitoring & Analysis:
  Track and evaluate performance metrics across all service lines.
• Franchise Performance Reporting:
  Develop and distribute clear, actionable reports to Support Center leadership that highlight trends, successes, and areas needing improvement within the franchise network.
• Operational Insights:
  Identify underperforming franchisees and collaborate with the Operations Manager to develop targeted improvement plans.
• Service Line Optimization:
  Analyze KPIs for each service line, providing detailed performance insights and recommendations to management.
• Forecasting & Planning Support:
  Provide data to support resource allocation, operational initiatives, and the launch of new service lines.
• Data Accuracy:
  Ensure accuracy and integrity of all operational data and reports for reliable decision-making.

• Base pay range: $50,000.00/yr - $60,000.00/yr
• Comprehensive benefits package including health, dental, and vision insurance
• Paid time off
• Opportunities for professional development and career growth
• Supportive, inclusive company culture focused on teamwork and employee well-being

• Location:
  
  Orange County, FL
• Reports to:
  
  Operations Manager
• Employment type:
  
  Full-time
• Job function:
  Analyst
• Industries:
  Business Consulting and Services and Food and Beverage Services