Channel Operations Manager

Region:
Americas

Country: USA

State/Province:
New Hampshire

City:
Remote Employee US

We're looking for a detail-oriented and analytical Channel Operations Manager to be the operational backbone of our worldwide channel partner program, Spark Partner Program. This is a critical, hands‑on role where you will manage the end‑to‑end lifecycle of our channel partnerships—from contracting and onboarding to performance governance and program development. If you thrive on optimizing processes, diving into data, and acting as a key liaison between sales, finance, legal, and our partners, this is your opportunity to directly influence the success and scale of a new program.

The Channel Operations Manager will manage the operational efficiency and compliance of our global channel ecosystem, ensuring seamless partnership administration and providing data‑driven insights to drive growth.

Responsibilities include, but are not limited to:

• Administration and Support:
  Coordinate with Sales, Legal, and Finance teams to operationally administer all Distribution and Direct Reseller/Integrator contracts.

• Lifecycle Management:
  Facilitate and manage the end‑to‑end process for partner onboarding and off‑boarding requests submitted by the field sales organization.

• Account Management:
  Maintain and oversee the administration of signed partner accounts across all worldwide regions.

• System Liaison:
  Act as the primary operational liaison for channel partnerships, ensuring alignment with internal systems and operational requirements.

• Data Management & Reporting:
  Maintain channel partnership databases and develop comprehensive weekly, monthly, and quarterly metrics reports for leadership.

• PRM System Management:
  Maintain governance documentation for the Partner Relationship Management (PRM) system, manage process flows to drive platform and process improvements, and assist in preparing for IT audits.

• Program Development:
  Assist in the ongoing development and refinement of business rules and reporting for key performance metrics within the Spark Partner Program.

• Compliance Monitoring:
  Monitor partner activities, notifying partners of program compliance requirements and necessary training to maintain program status.

• Financial Analysis:
  Conduct cost analytics and pricing research to support partner pricing strategies and program financial modeling.

• Data Modeling:
  Analyze large datasets and build financial models to assist with annual budget planning and resource allocation.

• Process Improvement:
  Develop, manage, and execute operational process improvement projects to enhance channel efficiency and scalability.

• Market Intelligence:
  Conduct industry research and competitive analysis to inform ongoing program development and ensure the Spark Partner Program remains best‑in‑class.

• Forecasting Support:
  Assist in driving accurate forecasting for partner sales, collaborating closely with partner sales, program operations, and finance teams.

• Presentation & Analysis:
  Analyze performance and productivity data, building compelling slides and analyses for Quarterly Business Reviews (QBRs) and other sales leadership presentations.

• Data Insights:
  Extract and analyze complex data sets, building data models to support key initiatives related to pipeline, coverage, renewal rates, and other strategic projects.

• Proven experience in a Channel Operations, Sales Operations, or similar analytical/operational role, preferably within the hardware or technology industry.

• Strong analytical skills with a demonstrated ability to interpret large data sets, build models, and translate findings into clear, actionable insights.

• Advanced proficiency with Microsoft Excel and experience with CRM/PRM systems

• Excellent project management and organizational skills, with a focus on process optimization and efficiency.

• Outstanding written and verbal communication skills, with the ability to partner effectively across Sales, Finance, Legal, and IT teams. Strong experience supporting a channel partner team…