Director of IT Business Relationship

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Director of Business Relationship Management (BRM) is the liaison between business leadership and IT. The Director of Business Relationship Management will be involved in demand management, IT capital planning, IT capacity planning, business stakeholder and requirements project oversight. Their focus will be on large IT initiatives and/or programs that may span multiple years and phases. This role will lead a team responsible for all intake requests from the business unit(s) they represent.

This job requires a broad and flexible skill set that includes good leadership, relationship management, communication, effective organization, business process and IT system knowledge.

The BRM is expected to develop relevant knowledge of upstream, downstream, internal and external processes that directly impact each line of business we support. They will collaborate with other business areas to share best practices for efficiency, customer service and business impact. Must have the ability to influence others, gain buy-in and build effective business relationships.

How You'll Shine:

Project Prioritization:
Receipt, prioritization, coordination, capacity planning and communication of IT work requests from internal business clients. This includes the ability to quickly clarify priority, project scope, high level requirements, objectives, and constraints working jointly with business and IT executives. Prioritizes projects in conjunction with the PMO Directors, based on both strategic alignment and complexity criteria, to ensure projects are properly assessed, resourced and ranked against other organizational initiatives that could impact the business lines simultaneously.

Draft prioritization reporting monthly in order to brief stakeholders on business partner plan progress.

Strategic Business Planning:
Coach business leaders and enable them to articulate their function’s (i.e. technology, people, etc.) needs and requirements that will advance business performance. Collaborate with business transformation teams (change management) to ensure effective business transformation for all initiatives. Work closely with the project/program/portfolio management organization (PMO) to ensure a healthy and well-managed initiative portfolio. Partner with business leadership to plan new joint initiatives, evaluate proposals, and determine how they fit into business capability roadmaps and priorities.

Focus on business value rather than solutions to develop ideas, including digital awareness, risk assessments, business continuity, and business capability requirements. Build and manage the relationship team to ensure convergence and strategic partnering with the business partner team, including working closely with IT leadership as executive sponsors for each business partner. Ensure that project/program managers of business partnered projects are knowledgeable about the IT partner and their objectives;

engage as a project/program stakeholder, including evaluating project efforts and progress against joint strategic plans and objectives.

Partnership & Relationship Management:
Lead as the strategic interface between the BRM’s function and business partner to stimulate, surface, and shape business demand and ensure that…