Business Operations Coordinator III | IT Department

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Business Operations Coordinator III is responsible for supporting daily resort operations, including tour reception, guest services, gifting, contract administration, financial reconciliation, reporting, and administrative support. This position ensures the accurate processing and maintenance of operational, financial, and contractual records in accordance with Travel + Leisure (T+L) policies, procedures, and Standard Operating Procedures (SOPs).

The Coordinator provides exceptional customer service to guests, Property Owners, and internal business partners while maintaining the confidentiality and integrity of sensitive information. This role also provides operational and technical support for Sales and Marketing training classes, assists with technology-related initiatives, and supports multiple resort locations as business needs require.

The successful candidate must demonstrate strong organizational, customer service, troubleshooting, and technical support skills, with the ability to work independently, manage competing priorities, and collaborate across departments to maintain operational efficiency and a professional guest experience.

Responsibilities include, but are not limited to, the following:

• Welcome and qualify touring guests, collect and validate required guest information, and ensure accurate documentation.
• Assign tours to Sales Agents according to established procedures and communicate relevant information to the Sales and Marketing teams.
• Maintain accurate tour records and support efficient tour flow and daily operational performance.

• Deliver professional, courteous, and responsive service to guests, Property Owners, and internal business partners.
• Answer incoming calls, respond to inquiries, and provide accurate information regarding tours, gifting, and contractual matters.
• Assist Property Owners with contract-related questions and concerns, escalating complex issues when appropriate.
• Resolve routine operational issues while maintaining a positive guest experience.

• Distribute guest premiums and gifts upon completion of presentations in accordance with established eligibility requirements and procedures.
• Complete daily reconciliation of gifts, tours, and contracts across applicable systems.
• Maintain accurate gifting records, monitor inventory as assigned, and resolve discrepancies promptly.
• Ensure all gifting transactions are properly documented and comply with company policies and cost-control requirements.

• Enter, verify, and maintain tour, gifting, and contractual information in the Central Reservation System (CRS), Epiphany (EPNY), and other applicable systems.
• Generate operational reports and validate data for accuracy, completeness, and timely submission.
• Prepare and balance cash, down payments, site statistics, and other required financial documentation for the Contracts Department.
• Support accounting deliverables, revenue recognition, commission processing, marketing payroll accuracy, and cost-per-tour reporting through timely and…