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Global Service Quality & Process Improvement Lead

Job in Orlando, Orange County, Florida, 32815, USA
Listing for: DHL
Full Time position Listed on 2026-11-15
Job specializations:
Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR

Job Description & How to Apply Below

DHL Express is seeking a Service Quality Program Manager in Florida to drive continuous improvement across the DHL network. You will analyze transit performance, lead cross-functional initiatives, and present findings to Senior Leadership, ensuring reliable reporting and proactive actions.

The role requires strong analytics, English fluency, and willingness to travel, with collaboration across regional and global teams to raise service quality.

We would love to welcome a new Global Service Quality & Process Improvement Lead to our group in FL, United States.

All applications are reviewed carefully by our team.

The position is based in FL, United States.

This opportunity is part of our work in Management & Operations, IT & Technology.

The advertised compensation is 90..

We aim to respond to suitable candidates as soon as possible.

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