Community Associate, Customer Service​/HelpDesk

Community Associate

801 International Parkway
5th Floor
32746 Lake Mary
Florida, United States of America

The world of work is changing—short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever they want, across over 120 countries worldwide!

Join us and help bring more freedom to people and businesses while expanding our network. You'll enjoy a great work‑life balance and competitive benefits while advancing your career.

As a Community Associate, you'll work closely with new and existing customers across a variety of industries, creating and maintaining a community within your center and handling all administrative and support needs so your customers can focus on running their business.

You arrive a few minutes before the center opens to ensure everything is ready and that the cleaners have completed all tasks.

Throughout the morning, customers arrive with requests: a Wi‑Fi code change, a package inquiry, directions to a meeting room, projector setup, and service queries. You handle each request, ensuring services are charged and invoices are accurate.

After a short coffee break, you sort mail, respond to previous customer inquiries, and tackle additional support tasks during lunch.

In the afternoon you assist with printing, invoicing, and open service tickets for hotter rooms. Another short break follows.

Later, you collaborate with the Community Manager to plan next week’s networking event: write e‑invites, create and display posters on noticeboards, and recruit prospects during the event. You then close the day by guiding a meeting group to a nearby restaurant and tidying the space.

• A good communicator, building strong professional relationships and empathizing with customers (ideally 1+ year of customer service experience)
• Happy taking ownership of problems and finding solutions
• Positive, enthusiastic, and adaptable to fast‑changing situations
• Experience and confidence using MS Office and basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

• Work‑life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to PTO)
• Competitive 401(k) Program with company match
• Affordable and comprehensive health care for all full‑time team members (and some options for part‑timers)
• A quarterly bonus plan program, plus an hourly rate of $17.00
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin, or any other consideration protected by federal, state or local law.