Manager, Customer Success

** Job Title
** Manager, Customer Success

Key Responsibilities
** Team Leadership & Strategic Vision*
* · Cultivate a high-performance culture through coaching, mentoring, and professional development.
· Design and implement strategic initiatives to accelerate adoption and maximize the value of Amadeus solutions.
· Establish clear performance goals and monitor key success metrics including customer satisfaction, product usage, Salesforce engagement, and revenue growth.
· Provide guidance and coaching to team members to secure established sales goals for Amadeus Hospitality product lines.
· Foster cross-functional collaboration to align efforts and enhance the customer experience.
· Provide hands-on support in strategic consultations, renewals, and expansion opportunities.
· Guide team members in developing soft skills such as active listening, storytelling, and consultative selling.
· Champion change management and lead the team through evolving business landscapes with agility and resilience.
** Customer Impact & Value Delivery*
* · Empower customers to realize the full potential of Amadeus solutions, driving ROI and long-term success.
· Support the team in articulating the Amadeus value proposition through impactful presentations and value-based selling.
· Promote proactive engagement by understanding customer goals, challenges, and constraints.
· Ensure seamless post-sales experiences including implementation, adoption, and ongoing support.
· Drive account growth through strategic upselling and renewal planning.

Customer Advocacy & Relationship Management
· Serve as a senior escalation point for complex customer issues, ensuring timely and effective resolution.
· Embed customer feedback into internal processes to foster a customer-centric culture.
· Represent Amadeus in high-level client engagements to reinforce trust and strategic partnership.

Ideal Candidate Profile
** Education*
* · Bachelor’s degree in a related business field required or equivalent work experience
· Master’s degree in a related business field strongly preferred
** Experience*
* · 7+ years:
Combination of hospitality or travel Account Management, hotel revenue management / eCommerce / marketing / sales or providing services and solutions to hotels via a SaaS company.
· 3+ years of people leadership experience in Customer Success, hotel revenue management, eCommerce, marketing, or SaaS-based hospitality services.
· 2+ years of experience managing teams to achieve performance targets.
· Proven success in managing customer portfolios involving multiple accounts.
** Core Competencies*
* · Strategic planning and organizational excellence.
· Exceptional communication and interpersonal skills.
· Ability to lead and motivate teams in a fast-paced, result-oriented environment.
· Deep passion for hospitality and commitment to customer success.
** Technical Skills*
* · Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook).
· Revenue Management expertise is advantageous.
· Familiarity with  and/or Amadeus Hospitality product suite is a plus.
· Fluent in English required , Spanish or French speaking is a plus
* Ability to work a hybrid work model. The role is located in the San Jose, Costa Rica Office.## What we can offer you:

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
* Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
* Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.##

Application process:

The application process takes no longer than 10 minutes!  Create your candidate profile, upload your Resume/CV and apply today!
** Working at Amadeus, you will find*
* ** A critical mission and purpose** - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
** A truly global DNA** - Everything at Amadeus is global, from our people to…