Overnight Security Gate Agent

Overnight Security Gate Agent - Evermore Orlando Resort

Join us at Evermore Orlando Resort, a 1,100‑acre resort just steps from Walt Disney World®, offering upscale vacation homes, condos, villas, and the luxurious Conrad hotel. We’re looking for energetic Team Members like you to help guests reimagine their vacation experience.

• Extend a warm welcome to guests/visitors, answer questions and provide directions.
• Address guests’ issues promptly and professionally, escalating matters to the appropriate department if needed.
• Must strive to provide exceptional customer service and create a positive first impression.
• Process Evermore guest check‑ins, check‑outs, accommodation assignments, and accommodation change/late check‑out requests.
• Secure payment and verify identification; activate/reissue accommodation access credentials.
• Ensure rates match market codes and document exceptions.
• Verify/adjust billing for guests as needed.
• Enter and locate guest or work‑related information using computers, mobile devices and/or other electronic systems.
• Coordinate with Housekeeping to track accommodation status and guest concerns.
• Run and check daily reports, contingency lists, and credit card authorization reports. File guest paperwork or documentation.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
• Arrange transportation for guests/visitors.
• During peak arrival or departure times, manage queues and maintain order to ensure an efficient flow of guests. Coordinate with other staff members to streamline the process and reduce wait times.
• Handle emergency situations and may be responsible for providing initial assistance or alerting the appropriate emergency services if required. Be knowledgeable about resort emergency protocols.
• Process operational needs, address guest requests, and complete reports.
• Share highlights of the local area, making transactions feel part of the experience.
• Maintain thorough knowledge of the resort layout, its offerings, and some knowledge of the city and surrounding areas.
• Effectively deal with internal and external customers, many of whom will require high levels of patience, tact, and diplomacy to defuse tense situations.
• Assist guests/visitors and Team members during emergency situations.
• Handle all interruptions and complaints; escalate to the Manager on Duty as needed.
• Call for assistance using proper code responses.
• Complete a shift summary/daily activity or incident report.
• Follow up with guests, Team Members, and operational partners to ensure their requests or problems have been satisfactorily resolved.
• Maintain confidentiality of proprietary information and protect company assets.
• Report work‑related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Maintain positive working relationships with others; support the team to reach common goals.
• Support the resort safety program to promote and ensure a safe working environment.
• Build strong relationships with key leaders, vendors, contractors, and other stakeholders.
• Support other departments through direct and indirect action.
• Be flexible to work at various assigned locations based on operations demand.
• Perform other related duties as assigned.

• High School Diploma or GED required.
• Minimum of 1 year experience in security, guest service or related professional area.
• Valid Florida Driver’s License with acceptable driving record preferred.
• Knowledge of security protocols.
• Knowledge of company safety policies and applicable OSHA standards.
• Excellent verbal and written communication skills in English.
• Ability to communicate in other languages is preferred.
• Excellent interpersonal and customer service skills.
• Excellent communication, people person; ability to interact with a wide range of people.
• Excels at customer service and relationship building.
• Excellent organizational skills, attention to detail and problem‑solving skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to multitask and function well in a high‑paced and at times stressful environment.
• Proficient…