Service Porter

Reports to:
Service Manager or Service Administrator Manager

Welcomes service customers throughout the day. Assist in delivering customers to a predetermined location with company provided shuttle vehicle if necessary. Assists the service team in driving the customer cars to and from the drive and the designated parking areas for service work.

• Greet and welcome service customers in a genuinely friendly and courteous manner.
• Identify the service consultant with which they have an appointment.
• Place an identification number on the vehicles that is marked to identify the proper service salesperson.
• Responsible for moving the cars from the service drive to the designated lot location for repairs.
• Responsible for making sure the vehicles are moved off of the drive in a timely manner to keep the area clear.
• Responsible for delivering the vehicle back to the service drive in a timely manner once the customer is ready for pick up.
• Responsible for making sure the vehicle is clean for delivery back to the customer.
• Responsible for making sure the customers vehicles are kept locked and in the correct designated areas.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.

• Follows the dress code the company has put in place. Maintains a clean and neat work area.
• Follows federal, state and local law as well as company policy about safeguarding all information.
• Reports on time to work and follows schedule that is given. Calls supervisor if he/she cannot be at work on time.
• Keeps current with annual HR training along with any other training that might be required for this position.
• Follows all company policies and procedures. Notifies supervisor of any illegal activity.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, please see your supervisor if you need an accommodation.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, please see your supervisor if you need an accommodation.