Leasing Specialist

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role: The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• Greet and qualify all prospects.
• Record all telephone and in-person visits on guest cards.
• Inspect models and available “market-ready” units, communicate related service needs to the Community Manager.
• Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating features and benefits; close the sale.
• Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals.
• Ensure the apartment is ready for move-in on the agreed date.
• Follow up on prospects that did not close and attempt to close again; refer to sister communities if needed.
• Secure resident signature on appropriate paperwork prior to move-in and orient new residents to the community.
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Type lease agreements and input information into the Yardi System accurately and timely; maintain current resident files.
• Distribute notices and maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist the management team with other tasks as required and implement community policies consistently.
• Resident Retention: respond to resident requests and concerns, coordinate maintenance service requests, and maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the cleanliness and curb appeal of the community; assist in planning and hosting resident events as directed.
• Adherence to Property Management Rules, Regulations, and Guidelines: conduct business in accordance with company policies, Fair Housing, and applicable laws; assist in compliance file maintenance where applicable.

• 2+ years of sales and/or customer relations experience
• Low-income housing & Tax Credit experience is highly desired
• Bilingual (English & Spanish) highly desired
• Thrives in a fast-paced environment
• Flexible schedule that may include evenings and weekends
• Solid computer knowledge (Windows Word, Excel), internet, and e-mail
• Working knowledge of Yardi Voyager Property Management software

• Handle guest interactions and qualify prospects
• Record visits and maintain guest cards
• Prepare and maintain models and market-ready units; communicate needs to the Community Manager
• Sell by communicating features/benefits and closing the sale
• Process applications and deposits per procedures and Fair Housing
• Update availability, process approvals
• Prepare unit for move-in on the agreed date
• Follow up with non-closing prospects and refer as needed
• Complete move-in paperwork and orient residents
• Assist in renewals and notices
• Maintain lease paperwork and commissions records
• Support management with additional tasks as required
• Ensure adherence to community policies and regulations

• Essential staff role; must report to work and follow safety protocols
• Frequent sitting and walking
• Repetitive use of computer, keyboard, mouse, and phone
• Reading, writing, calculations, and verbal communication
• May work at elevated sites; may walk on uneven ground
• Occasional squatting, bending, twisting, pushing, and pulling

• Culture Built on Purpose and Core Values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement
• Comprehensive…