Crew Scheduler, Customer Service​/HelpDesk

Join to apply for the Crew Scheduler I role at Spirit Airlines
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At Spirit, we live “More Fly.” We empower our team members to bring the full self to work, grow personally and professionally, and fuel the communities we serve.

To schedule, monitor, and provide efficient customer service to pilots and flight attendants, ensuring adequate crewing of flights while maintaining the integrity of Spirit’s flight schedule.

• Assign all open flying to crew members while adhering to Federal Aviation Regulations (FAR), Collective Bargaining Agreements (CBA), and company policy.
• Reschedule or assign crews to flights based on direction from Crew Analyst or Supervisor to assure operational reliability.
• Interact with Flight Operations and Inflight crew members to communicate scheduling requirements.
• Monitor crew member check‑in to assure coverage, notify departments for attendance issues, and promptly schedule replacement crew upon receiving absence notifications.
• Book crew deadheads and confirm record locators with crew members.
• Schedule, modify, and confirm crew lodging requirements on layovers; coordinate timely ground transportation for crew members to/from hotel and airports.
• Monitor all crew and pairing exception reports and make adjustments accordingly.
• Organize and process trip trades in accordance with labor agreement and company policy.
• Use decision‑making authority that complies with CBA and company policy while using resources efficiently.
• Perform other responsibilities as assigned; responsibilities may change when circumstances dictate.

• High School Diploma or equivalent required; college degree highly preferred.
• 1+ years of customer service experience.
• Previous crew scheduling or airline experience a plus.
• Intermediate proficiency with Microsoft Outlook, Word & Excel.
• Previous Sabre Crew Management and Flica Software experience desired.
• Effective written and verbal communication skills.
• Strong computer skills including MS Office Products.
• Great customer service skills working with internal and external customers.
• Must be able to successfully complete intense 90‑day training program.
• Demonstrated ability to work collaboratively with team members in a demanding, high‑stress environment.
• Must be able to learn, comprehend, and accurately apply FAR and CBA regulations to insure compliance with crew member regulatory duty and rest rules.
• Able to learn and efficiently use crew scheduling and reservation software.
• Must possess superior communication and operational resolution skills with management, crews, labor representatives and OCC team members.
• Must be a quick thinker, organize and prioritize tasks in a fast‑paced, operational environment.
• Must be able to effectively communicate verbally by telephone and in writing.
• 100% onsite—because connection and collaboration are core to life at Spirit.

We offer a competitive salary and comprehensive benefits including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and more. We maintain a professional, yet friendly environment and promote professional and career development for our team members.

Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.