Customer Service

Customer Service Representative

Orlando, FL 32810 | 6+ Months (with possible extension)

VAD Customer Service

Assignment Synopsis: Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer. This role is a Customer Service role as well and includes some technical support on equipment. Knowledge of Apple products is a plus.

Top 3 skills you're looking for on resume: Time management, professional communication with good phone etiquette, detail orientation, and team orientation.

Someone that will handle the customer supply order calls, make outbound calls for customer follow ups, and maintain customers record and follow work instructions.

Interview process:
Video Interview via Teams messenger.

Additional information:
Need someone that is reliable, able to understand the systems and call expectations and go by the processes in place. There are certain guidelines that have to be adhered to, and these must be followed.

Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy.

Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Previous experience may be required.