ECommerce Specialist - Video Chat, DC; Orlando, FL - Bench

eCommerce Specialist - Video Chat, Disney Central, Orlando, FL

Full Time

Join the Disney Central Team as a eCommerce Specialist - Video Chat Cast Member!

As a Cast Member, you assist guests with their accessibility needs, provide support for account set‑up, answer general questions about vacations, and guide guests on using the many services available for guests with disabilities visiting the Walt Disney World Resort. You support guests’ digital experience through the website and the My Disney Experience application.

Cast members attend paid training and performance assessments. Operating hours are Sunday through Saturday, 06:45 a.m. to 11:15 p.m. This is an hourly position.

Starting pay rate: $20.10/hour.

• Proactively answer accessibility‑related questions and recommend services to improve support.
• Communicate efficiently via video/phone calls, handling multiple chat interactions and computer applications while remaining engaged.
• Maintain integrity during intensified interactions, making confident decisions and knowing when to raise concerns to leadership.
• Meet departmental metric expectations and efficiency goals when handling guest accounts.
• Complete all required company training and compliance courses.
• Remain flexible with work schedules, including overtime, weekends, and holidays.

• High school diploma or equivalent.
• Sales and service experience in a customer‑service or contact‑center environment with interest in Disney property, products, and services.
• Demonstrated technical proficiency with various systems and applications, including Microsoft Office and Guest Service Suite.
• Ability to handle confidential information and resolve conflicts with integrity and partner resourcing.
• Strong written, verbal, and interpersonal communication skills.
• Comfortable asking discovery questions to determine the best accessibility service(s) or when medical consultation is needed.
• Experience in guest‑services or guest‑relations roles with knowledge of Walt Disney World Services for guests with disabilities.
• Ability to reframe guest objections while upholding policies courteously.
• Bilingual (preferred).
• Knowledge of Theme Parks, Guest, and Cast tools such as Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya (a plus).

The Walt Disney Company and its affiliated companies are Equal Employment Opportunity employers and welcome all job seekers, including individuals with disabilities and veterans. If you have a disability and need a reasonable accommodation for the application process, email Candid

Applicants are considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. We champion a business environment where ideas and decisions from all people help us grow, innovate, and remain relevant.

eCommerce Specialist - Video Chat, Disney Central, Orlando, FL - Full Time

請加入 Disney Central 團隊，成為 Video Chat Cast 成員！

此職位將協助觀眾使用與身障人士相關的服務並支持其數位體驗。

操作時間為週日至週六，06:45-23:15，為工時制。起薪為每小時 $20.10。

• 主動回答觀眾與身障服務相關疑問，並提供建議。
• 高效通訊，獨立處理多個視訊和聊天交互。
• 在艱難對話中維持完整性，適時向主管上報。
• 符合部門績效指標。
• 完成所有必須的公司訓練及合規課程。
• 對工作時間保持彈性，包含加班、週末與節假日。

• 高中或同等學歷。
• 具有客戶服務或聯絡中心經驗，熟悉 Disney 產品與服務。
• 具備系統程式操作能力，能快速學習 Microsoft Office、Guest Service Suite 等系統。
• 能妥善處理機密資訊與衝突解決。
• 良好書面及口頭溝通能力。
• 擅於問診以決定最合適的身障服務。

• 具備客戶服務／關係經驗，熟悉 Disney 身障服務。
• 能禮貌地轉移觀眾異議並維持政策。
• 雙語者。
• 熟悉主題公園、觀眾及 Cast 工具者優先。

與上文相同的 EEO 及本職招聘說明。