Service Dispatcher - Customer Service Representative

Think You've Got What It Takes? Prove It at AAA Forklifts
.

We're looking for a driven full-time Service Dispatcher - Customer Service Representative in Orlando, FL who's up for a challenge and ready to thrive!

• $19 - $24 an hour

• Monday through Friday, 8 am - 5 pm
• Monday through Friday, 7 am - 4 pm

• Health coverage
• 401(k) with a 3.5% match
• PTO
• 6 paid holidays
• Company-provided paint equipment

Each day looks different, and when you join our team as a Service Dispatcher – Customer Service Representative, you start your day by scheduling and coordinating mobile service appointments, making sure each customer's needs align seamlessly with technician availability and logistics. Throughout the day, you're the key point of contact between customers and technicians, delivering clear communication and verifying service requests, equipment information, warranties, and necessary parts.

You optimize technician routes for maximum efficiency and keep daily schedules running smoothly, quickly addressing any changes. In addition, you follow up with customers, gather valuable feedback, and work closely with the service advisors, parts department, and service manager to ensure a streamlined workflow. You maintain accurate service records and communications, ensuring every detail is documented in the service software to provide top-tier service from start to finish.

• Previous experience in a service department, dispatching, or customer service role is highly desirable
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Computer literacy and typing skills
• Ability to work independently and as part of a team in a fast-paced environment
• Valid driver's license and clean driving record
• Reliable Transportation

• Knowledge of the industrial or automotive industry
• Bilingual (English/Spanish)

At AAA Forklift, we're your trusted partner for everything equipment-whether it's repair, maintenance, buying, selling, or trading, we've got you covered with outstanding service. What sets us apart is our vibrant company culture! We create a supportive, upbeat environment where every team member is excited to come to work and inspired to do their best.

From day one, you'll feel right at home as part of our close-knit family, with real focus on your growth and happiness. We value open communication, so your ideas are always welcomed and heard.

Ready to take the next step in your customer service career? Apply now using our quick and easy initial application-let's get to know you and show you what makes AAA Forklifts a great place to work!

Must have the ability to pass a background check and drug screening test.