Customer Training Manager

Position:Customer Training Manager
Experience Level: 5+ years
Compensation:$65,000 – $80,000 / year; full-time, exempt
Location: Remote, must be located in Florida or Georgia.

About Eolas
Eolas is a unified risk management platform built for the real estate industry. We bring together real-time risk data, on-site workflows, and security monitoring so property operators can move from reactive to resilient.

Our platform includes Assess (risk and incident management) and Protect (intelligent monitoring and oversight). We're a lean, experienced team, headquartered in Orlando with US hiring focused in Florida and Georgia.

About the Role
We're looking for a Customer Training Manager to own and scale customer education at Eolas!

Professional fluency in English and Spanish
is highly preferred, including the ability to deliver training and support customers in both languages.

Think you're a great fit, but don't speak Spanish? We'd still love to hear from you! While bilingual proficiency is a priority for us, we're equally interested in meeting exceptional trainers who bring the skills, personality, and ownership we're looking for.

What You'll Do

• Deliver exceptional customer training
  • Develop and deliver engaging 101 and 201 training programs for Assess and Protect, tailored to different customer roles, technical abilities, and levels of experience.
  • Lead live virtual training, group workshops, and individualized instruction, helping customers confidently use the platform in their day-to-day work.
  • Partner closely with Customer Onboarding to coordinate training with property launches, track customer readiness, and ensure training supports a smooth, timely implementation.
  • Proactively manage training requests, schedules, customer questions, and outstanding follow-ups across multiple properties. Keep commitments moving, communicate early, and make sure nothing slips through the cracks.
• Build scalable learning experiences
  • Design repeatable training processes that allow us to efficiently support a growing number of properties and users.
  • Build and maintain help articles, product tours, in-app guidance, and customer surveys using Intercom.
  • Develop instructional videos, presentations, and written resources using Vimeo, Keynote, SharePoint, and Confluence, keeping materials accurate, accessible, and easy to use.
  • Leverage AI-powered tools to create, update, and personalize training content, including narrated tutorials, interactive resources, and customer-specific learning materials.
  • Identify opportunities to automate repetitive training activities and expand self-service learning while preserving a personal, helpful experience for customers.
• Support customers and continuously improve
  • Track training participation, completion, customer readiness, and feedback using Intercom, Excel, and available customer data.
  • Identify recurring questions and knowledge gaps, using those insights to continuously improve training effectiveness and customer confidence.
  • Partner with Customer Success and Product to incorporate customer feedback and new platform capabilities into training resources.
  • Support customer inquiries and troubleshooting when training demand allows, and proactively gather feedback through surveys, outreach, and individual conversations.
  • Keep internal teams informed and equipped to confidently demonstrate the platform as it evolves.
  • Represent Eolas at industry conferences and events (NAA/NMHC), connecting with customers, supporting product demonstrations, and engaging with prospective clients.

What We're Looking For

5+ years of relevant experience in customer training, education, customer success, or a related customer-facing role, with demonstrated experience delivering effective training.

An exceptional trainer and communicator. You…