On-Call Member Support Specialist

General Purpose of Job

This position is responsible for the identification and response to member service needs by telephone, in person, or through other channels and to promote cooperative services and products. This position may be subject to overtime on short notice, on-call and call-out after normal working hours and on weekends and holidays to effectively respond to members for power outages and emergency situations.

This position may be assigned to the call center, service center or office support based on business needs and demonstrated job knowledge, skills, abilities, and performance.

Brief Description

Energize your Career at SECO Energy!

General Purpose of Job

This position is responsible for the identification and response to member service needs by telephone, in person, or through other channels and to promote cooperative services and products. This position may be subject to overtime on short notice, on-call and call-out after normal working hours and on weekends and holidays to effectively respond to members for power outages and emergency situations.

This position may be assigned to the call center, service center or office support based on business needs and demonstrated job knowledge, skills, abilities, and performance.

Minimum

Required Qualifications And Competencies

The following includes the minimum job requirements and essential duties for this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Requirements

Education

• Minimum:
  High School or GED
• Preferred:
  Two (2) year associate’s degree in a business-related field
• Preferred:
  Business administration, communication, and Microsoft applications

• Minimum:
  Two (2) years’ recent job-related experience in a customer service or call center capacity.
• Preferred:
  Experience in cash handling
• Preferred:
  
  Experience with in an electric utility or related industry.

• Ability to operate a variety of office equipment, including a personal computer, printers, copy machines and telephone.
• Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
• A valid Florida driver’s license for local business travel between Call Centers and/or Member Service Centers; must have and maintain an acceptable driving record as determined by SECO Energy.
• Normal work hours shall be eight (8) hours between 7:00 am and 7:00 pm, Monday through Friday.
• This position is subject to 8-hour rotating shifts Monday through Friday, between 7:00 am and 7:00 pm; requires the ability to work irregular hours for assignment completion and flexibility to change scheduling, work overtime or report to work on short notice, call-out and on-call assignments.
• Successful completion of pre-employment background check, physical and drug screen.

• Employees in this position must live within one (1) hour from the assigned reporting location

• Valid Florida Driver's License

• Safety:
  Follows safety procedures diligently, identifies potential hazards, and takes appropriate action to maintain a safe working environment.
• Member Commitment:
  Provides exceptional service to members, actively listening to their needs and ensuring their satisfaction.
• Honesty & Integrity:
  Acts with honesty and integrity in all tasks, maintaining transparency and ethical standards.
• Work Ethic:
  Demonstrates a strong work ethic by consistently meeting deadlines and achieving high performance in all tasks.
• Inclusive Culture:
  Contributes to an inclusive culture by respecting and valuing diverse perspectives and collaborating effectively with all team members.
• Accountability:
  Takes responsibility for their actions and decisions, ensuring they meet commitments and deliver high-quality work.
• Teamwork:
  Works collaboratively with team members, sharing information and supporting collective goals.

• Customer Service & Communication:
  Deliver high-quality customer service by maintaining a courteous, friendly, and professional demeanor in all interactions, whether in person, over the phone, or through written communication. Engage customers effectively, demonstrate persuasive communication skills, and encourage…