More jobs:
Customer Service Lead
Job in
Orlando, Orange County, Florida, 32815, USA
Listed on 2026-11-01
Listing for:
Entertainment-Retail-Enterprises
Full Time
position Listed on 2026-11-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Description
We are seeking a dependable Customer Service Lead who is available to start immediately to support daily operations, guide the customer service team, and ensure customers receive timely, professional assistance.
RequirementsResponsibilities:
- Coordinate daily customer service tasks and team coverage.
- Respond to customer inquiries by phone and email.
- Handle escalated concerns and resolve issues professionally.
- Assist with order processing, tracking, returns, and account questions.
- Work closely with warehouse and fulfillment teams to resolve order issues.
- Train and support team members while maintaining accurate records.
- Previous customer service experience; leadership experience preferred.
- Strong communication, organization, and problem-solving skills.
- Ability to multitask in a busy environment.
- Comfortable using computers and learning order management systems.
- Experience with Net Suite and Shopify is a plus.
- Availability to start immediately and work evenings and/or weekends during peak
Schedule:
8:00 a.m.–5:00 p.m. Evening and/or weekend hours may be required during peak season and other busy periods.
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