Reservationist

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School Programs Full-time Orlando, FL, US

The Reservationist position is responsible for booking education programs such as field trips, camp, homeschool, overnight, offsite, scouts, birthday parties and other educational programs. This role ensures accurate booking with ticketing systems, payment processing, schedules and confirmations. This individual provides exceptional customer service to schools, organizations, families and other guests via email, over the phone and occasionally in-person.

• Responsible for all reservations pertaining to all education programs including but not limited to field trips, homeschool, offsites, overnights, camps, and birthdays.
• Demonstrates proficiency in the ticketing software systems, including all reservation data input, payment processing, data retrieval, and report printing.
• Serves as liaison between schools, organizations, parents, churches, and all other group institutions to make reservations and answer guest questions.
• Assists with the itineraries including lab, film, exhibit, and lunch scheduling for field trips.
• Handles reservation confirmations on all sales.
• Collects and follows up on deposits and payments received for educational programming.
• Responds to email inquiries, web-sale requests, and faxes regarding educational programming.
• Assists in the day-to-day operations of the Reservations Office.
• Assists with other program check-ins and other duties as required.
• Performs other related duties as assigned.

• Education: High School Diploma or equivalent.
• Experience &
  
  Certifications:
  
  N/A

• Experience with ticketing systems.
• Excellent written and oral communication skills.
• Highly organized, attention to detail a must.

N/A

• Ability to remain in a stationary position.
• Ascends/descends stairs throughout the museum.
• Communicates and exchanges accurate information with guests, staff, volunteers, and community partners in a variety of formats including in-person, electronically, and over the phone.
• Operates a computer and/or office equipment efficiently and accurately.
• Manipulates and moves components weighing up to 50 pounds, including those that may be low to the ground or above eye level.
• Rarely works in outdoor environments.
• Frequently works in indoor environments.
• Coping with demands and stresses associated with job and work environment.
• Kneeling and Crouching (occasionally)
• Up to 50 pounds

• This position is full time and primarily works Monday – Friday between 8:00am and 5pm.
• This position must be able to work weekends and after hour events as needed.

This position is required to be onsite 100% of the time.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.