Guest Experience Coordinator

The Guest Experience Coordinator helps create the first and last impression of Boss Up Braiding. We are seeking a warm, polished, solution-oriented professional who can deliver luxury-level hospitality, manage client communication, support booking and checkout, and keep the front of the salon welcoming and organized.

• Greet guests warmly and guide them through the salon experience.
• Check in clients, confirm services, and communicate timing updates.
• Respond to calls, texts, and online booking inquiries through Vagaro.
• Process payments, package retail purchases, and provide receipts.
• Encourage rebooking and request feedback or Google reviews.
• Maintain a clean, organized, and welcoming reception area.
• Recommend appropriate retail products and service add-ons.
• Coordinate walk-ins, schedule changes, and client flow with management.
• Track cancellations, no-shows, and rescheduling confirmations.
• Capture approved client photos and videos for marketing.
• Share client preferences and feedback with the service team.

Compensation:
Starting at $14 per hour.

Boss Up Braiding is an equal opportunity employer and considers qualified applicants without unlawful discrimination. Employment is at will where permitted by law.

• At least one year of customer-service, hospitality, or front-desk experience.
• Beauty-industry experience or a strong interest in beauty is preferred.
• Comfort using booking software;
  Vagaro experience is a plus.
• Warm, professional communication and strong problem-solving skills.
• Ability to remain calm and organized in a fast-paced salon.
• Ability to pass a background check.

Boss Up Braiding is a luxury braiding salon in Altamonte Springs, Florida, committed to professionalism, excellence, teamwork, education, and empowerment. We create elevated client experiences while helping beauty professionals grow their skills and careers.