Customer Care Manager - State Farm Agent Team Member

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
• You’re motivated by goals and growth and can turn insights from customer interactions and performance metrics into confident decisions that drive agency success.

Clermont, FL 34711

At Heather Thies
- State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. This position will be responsible for uncovering customer needs and making product recommendations.

• Manage customer inquiries and support daily service activities.
• Engage with existing customers to discuss available product options.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service and cross-sell metrics and report progress to the agent.
• Assist customers in reviewing insurance and financial service offerings.
• Support community engagement and customer outreach initiatives.

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Experience in the insurance industry with proven cross-sell results
• Strong communication and leadership abilities.
• Leadership experience
  - Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.
• Management Experience