Receptionist - State Farm Agent Team Member

• Opportunity for advancement
• Training & development
• Wellness resources

Susan Collins state Farm Agency is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a receptionist/office assistant. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customer's needs.
• Support the team with various administrative tasks and projects.

• High school diploma or GED required.
• Previous receptionist, administrative, or customer service experience preferred.
• Excellent verbal and written communication skills.
• Professional, friendly, and welcoming personality.
• Strong organizational and multitasking abilities.
• Proficiency with computers, Microsoft Office, email, and scheduling systems.
• Ability to answer multiple phone lines and direct calls appropriately.
• Strong attention to detail and accuracy.
• Ability to handle confidential customer information.
• Dependable attendance, punctuality, and professional appearance.

• Previous experience in an insurance agency, financial services office, or professional customer service environment.
• Familiarity with insurance terminology, including auto, home, renters, and life insurance.
• Ability to identify customer needs and refer potential sales opportunities to licensed team members.
• Experience scheduling appointments and managing customer follow-ups.
• Ability to handle difficult customer situations calmly and professionally.
• Bilingual English/Spanish communication skills are a plus.
• Willingness to learn State Farm agency systems and procedures.
• Licensed or willing to obtain 4-40 customer service license