Client Service Coordinator

Do you love helping people and their pets? At Banfield Pet Hospital, our Client Service Coordinators (CSCs) are the first smile our clients see and the last impression they leave with.

We're looking for someone who is organized, compassionate, thrives in a fast-paced environment, and enjoys creating an exceptional experience for every pet and owner who walks through our doors. If you love customer service, multitasking, and being part of a team that's passionate about improving the lives of pets, we'd love to meet you!

• Greeting clients and pets with warmth, professionalism, and compassion.
• Managing appointments, scheduling, and hospital flow to ensure an efficient client experience.
• Checking patients in and out accurately while maintaining complete medical records.
• Educating clients on preventative care, Optimum Wellness Plans (OWPs), and available hospital services.
• Answering phones, responding to client questions, and providing outstanding customer service.
• Processing payments and maintaining accurate financial records.
• Supporting the veterinary team to ensure pets receive timely, high-quality care.
• Assisting with administrative tasks and helping maintain an organized, welcoming hospital environment.

• Loves both people and pets.
• Enjoys working in a fast-paced environment.
• Can multitask while maintaining attention to detail.
• Has excellent communication and customer service skills.
• Is dependable, organized, and proactive.
• Works well independently and as part of a collaborative team.
• Maintains a positive attitude, even during busy days.
• Is comfortable learning new technology and computer systems.

• High school diploma or equivalent required.
• Previous customer service or receptionist experience preferred.
• Veterinary or medical office experience is a plus but not required.
• Ability to stand, walk, and perform administrative tasks throughout the workday.
• Flexible schedule, including weekends and some holidays, as needed.

• Quality
  - We strive to provide exceptional care and service.
• Responsibility
  - We own our actions and support one another.
• Mutuality
  - We succeed together through teamwork.
• Efficiency
  - We make the best use of our time and resources.
• Freedom
  - Our success allows us to continue investing in pets, clients, and our associates.

The pay range for this role is $15.00 - $18.69 Hourly

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits:

• Comprehensive Medical, Dental, and Vision Insurance:
  Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
• Generous Retirement Plans (401(k) and Roth):
  Invest in your future and enjoy a generous company match to help you build a secure financial future.*
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs):
  At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
• Paid Time Off and Holidays:
  Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*
• Top-Tier Mental Health and Wellbeing Resources:
  Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
• Associate Life Insurance (company-paid) & Supplemental Life Insurance:
  Protect your loved ones with…