Dental Front Desk Administrator

Dental Front Desk Administrator – Lake Lucerne Lifestyle Dentistry

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Key Responsibilities:

• Schedule and confirm attendance of existing patients, as well as prospective patients for in‑office consultations.
• Handle a high volume of inbound leads daily, liaising with Treatment Coordinator to ensure timely follow‑ups.
• Screen calls to qualify new patients and ensure "match" (know what questions to ask, and what answers to give).
• Address obstacles that may prevent bookings such as scheduling conflicts, finances, fear, and work to resolve them.
• Jot call notes in Dentrix on patient conversations and liaise internally to ensure seamless hand‑offs with assistants, practitioners.
• Fill vacancies by reaching out to patients who require scheduling, by text, email, or other methods.
• Review the schedule at day's end to identify any patients requiring further assistance for the next day's action plan.
• Prepare day‑end production reports for management.
• Manage multiple tasks simultaneously, such as lead tracking, scheduling, and follow‑up, while ensuring excellent time management.
• Prioritize the patient’s experience and ensure clear communication, empathy, and a helpful attitude throughout the process.

Key

Qualifications:

• Prior phone sales, and/or in‑person direct sales experience (preferably in dentistry).
• Basic tech literacy with dental systems is a must (Dentrix, Nex Health).
• Excellent written and verbal communication skills.
• Be a self‑starter who is highly motivated to meet scheduling goals and productivity benchmarks.
• Ability to work up to 40 hours a week;
  Monday‑Friday from 8 am to 5 pm (occasional overtime may be required).

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Administrative

Industries: Dentists

Location: Winter Park, FL

Salary: $35,000.00 – $65,000.00