Director, Education Operations

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don’t worry, you can still find yourself in the game!

The Director, Education Operations oversees all operational aspects of USTA Coaching’s education initiatives — including both education content creation and education delivery. This role ensures the seamless production, management, and implementation of curriculum materials, workshops, and national programming delivered through USTA Coaching Education Centers and partner sites.

The Director serves as the operational hub of the education function, leading processes that connect curriculum design, video and content production, scheduling, coach developer management, and workshop logistics. This role ensures that all education experiences — digital and in-person — are executed with excellence, consistency, and alignment to USTA Coaching’s mission.

• In collaboration and at the direction of the Director, Education & Certification, oversee video shoot logistics for curriculum modules, including scheduling, coordination of production teams, and quality control.
• Manage content production timelines, ensuring projects remain on schedule from development to publication.
• Manage subject matter experts (SMEs) — including contracting, deliverables, and communication, in collaboration with the Education Curriculum team.
• Serve as the direct liaison with the recruitment/retention teams to coordinate around content drop dates and promotional timelines.
• Oversee licensing agreements for educational content and manage associated reporting and compliance requirements.

• In partnership with Sr. Director of Delivery & Quality Standards, oversee all operational elements of USTA Coaching Education Centers, ensuring consistent operational standards, scheduling, and communication.
• Manage Coach Developer operations, including contracts, travel, and payment processing.
• Liaise with the USTA Foundation on programming and scheduling connected to Community Impact Hubs.
• Collaborate closely with Manager, Section Delivery to align on Section requests for regional education delivery, resource allocation, and support.
• Manage LMS and workshop delivery logistics, including calendar management, registration processes, and feedback systems.
• Serve as the primary point of contact for ad hoc workshop requests, ensuring quality and consistency across all education offerings.
• Oversee workshop materials, equipment, and on-site operational needs.

• Develop and maintain standard operating procedures (SOPs) for both education content production and workshop delivery.
• Coordinate closely with internal teams (Education, Brand, and Operations) to align content delivery schedules and communication.
• Monitor operational performance and resource utilization, identifying opportunities for process improvement and scalability.
• Manage budgets related to education delivery, contractor engagement, and content production.
• Lead with a solutions-oriented approach that prioritizes efficiency, collaboration, and the coach experience.

• Bachelor’s degree required; advanced degree in Education, Sports Management, or Operations preferred.
• 8+ years of experience in program or operations management — ideally within education, sports, or nonprofit sectors.
• Proven experience overseeing large-scale content production, workshops, or certification programs.
• Strong project management and organizational skills, with experience coordinating multiple stakeholders and complex timelines.
• Exceptional communication and leadership skills, with the ability to collaborate cross-functionally.
• Pr…