Training Instructor - Micro-Fulfillment Centers

Facilitates training curriculum to team members across the Micro Fulfillment Centers that are designed to provide the skills and foundation for a successful career. Work with various departments and teams within the organization to deliver effective training programs, ensuring training experiences are consistent with company-wide policies, procedures, and strategies. Collaborate with subject matter experts to ensure that the training content is accurate, relevant, and effective.

Responsible for creating a positive and effective learning environment that enables learners to achieve their goals and enhance their skills and knowledge while delivering organizational value.

• Design, prepare, and maintain effective learning activities and materials that cater to the needs and goals of the learners. Contributes to the development of new training material by providing insights and sharing lessons learned.
• Collaborate with subject matter experts and instructional designers to regularly update content ensuring materials and training delivery reflect current organizational processes, compliance, regulations, and resource capabilities.
• Delivers instruction that is clear, concise, and engaging to help learners grasp the concepts being taught. Provides support to team members, after training has been completed, in the form of coaching and mentoring.
• Coordinate volunteers from various sites to assist with training of new launching sites.
• Assist in the development, update, and maintenance of training programs for prescription filling, processes, medication dispensing, quality control, and safety protocols.
• Maintain accurate records of training activities, attendance, and assessments.
• Stay current with pharmacy regulations and guidelines related to prescription filling and ensure that all training materials align with the regulations.
• Build partnerships with site leaders and Sr. Pharmacy Technicians.

• Responsible for maintaining all training materials. Contributes to the development of new training material by providing insights and sharing lessons learned.
• Provides support to team members, after training has been completed, in the form of coaching and mentoring.
• Coordinates efforts with Technical Writer and Content Developer to ensure updates and information related to training is communicated appropriately
• Develops the expertise on new company's products or services and provides demonstrations, customization and promotion to learners.
• May assist with customer interactions, such as chat, e-mail, and inbound calls during periods of high call volume.
• Assists Training Manager with maintaining a master training schedule that includes all schedules for new hires, nesting, and recurrent and special trainings.
• Collaborates with Training Manager to champion and implement leadership, coaching and employee engagement initiatives for new team members as part of the onboarding/training period.
• Partners with the Performance Research and Analysis team to monitor training trends and make recommendations for continuous growth, enhanced performance and identification of learning needs.
• Collaborates with project managers and business owners to identify training needs at a particular location. Responsible for bringing the need to Training Manager’s attention and implementing the training programs to improve daily operations and assist with onboarding of new initiatives.
• Works within the guidelines of authorized Company policies, programs, procedures, budgets, laws, and good business ethics, coordinates and controls the activities, plans, and programs of the designated areas of responsibility.

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