Customer Service Technical Trainer

OUC - The Reliable One is presently seeking a Customer Service Technical Trainer to join the Customer Experience & Sales division. At OUC, we don't just work – we’re building a bright future of innovation and transformation for future generations.

We are looking for an engaging and creative training professional to help OUC’s Customer Experience & Sales employees build the knowledge and skills needed to deliver exceptional customer service. The ideal candidate communicates technical information clearly, creates a positive learning environment, and stays organized while adapting to different learning needs and changing priorities.

In this role, you will help develop and deliver new hire, refresher, and ongoing technical training, primarily for residential and commercial call center representatives. You will facilitate classroom and virtual instruction, create and update training materials and manuals, and provide hands‑on guidance on customer service systems and processes. You will also help identify learning needs, develop assessments, evaluate training effectiveness, and support building employee confidence and strengthen performance.

OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

• Bachelor’s degree in Business, Organizational Development, Adult Learning or related field from an accredited college or university. In lieu of a degree, equivalent combination of education, training, certification and directly related experience may be substitutable on a 1:1 basis.
• Minimum three (3) years of experience in training and/or training development (required) with two (2) years’ experience in training and development in a call center/customer service environment (preferred)
• Experience in organizational assessment, design, and implementation (preferred)
• Utility industry experience and experience using Oracle’s Customer Care & Billing (CC&B) Software (preferred);
• Certified Professional in Talent Development (CPTD), formerly (CPLP) (preferred)

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
• Paid vacation, holidays, and sick time
• Educational and Professional assistance programs;
  Paid Memberships in Professional Associations
• Access to workout facilities at each location
• Paid Conference and Training Opportunities
• Hybrid work schedule

$29.85 - $37.32 per hour commensurate with experience (estimated $62,088 - $77,625.60 annually)

“The Greenest Building in Downtown” – Reliable Plaza , 100 W. Anderson St., Orlando, FL 32801

Applicants must be legally authorized to work in the United States at the time of application. This organization does not offer or sponsor employment visas for internship or full-time positions.

Supports the OUC Technical Training organization, concentrating on development and delivery of technical training for the customer experience and sales personnel.

• Provide classroom based instruction for all areas in OUC’s Customer Experience & Sales department through multiple modes of instruction while creating a positive learning atmosphere and ensuring compliance with all training policies and procedures;
• Assist in designing and developing training curriculum, to include enhancing, modifying, customizing, and updating; support the development of curriculum needed by customer experience operations and other supported business…