Field Support Engineer; ATSO

Description

Field Support Engineer (ATSO) – Astronics Subsidiary Astronics Test Systems, Orlando, Florida.

Astronics Test Systems is looking for a Field Service Engineer to join our Customer Support team. The role will be primarily remote, based out of the New York City area, with significant time spent at customer locations. The team is responsible for supporting the hardware and software necessary to perform functional and diagnostic testing on various electrical assemblies (Unit Under Test, or UUT).

You will diagnose and repair a large range of electronic and electro-mechanical equipment, striving to provide First-Time Fixes. Solutions include both hardware and software elements. You will also work closely with the Orlando office to set priorities and schedules. In this role, you will be the liaison to NYCT MTA and KRC, facilitating communication, attending design reviews, and closing out project items.

Additionally, you will be responsible for providing training to customers on-site.

• Understand all aspects of the existing System Self-Test hardware and software package for test systems sold by Astronics.
• Assemble, calibrate, and install equipment such as ATE/BTE, PXI, and LXI instruments, DMMs, oscilloscopes, power supplies, and custom test equipment as necessary.
• Tune and troubleshoot equipment for proper operation.
• Implement test requirements defining input signals to the UUT and determine the corresponding outputs.
• Generate software using languages including Lab View, C, Python, and environments like Test Stand and Test Cue to control test station assets.
• Perform troubleshooting as required to determine failure conditions during development.
• Aid in the development of improvements and changes as required by Engineering.
• Use revision control software for all source and document data.
• Provide product demos and on-site training to future and end users.
• Willingness to travel frequently, up to 70%, to customer sites.
• Ability to work within both group and individual environments.
• Train customers on how to use our systems in formal and informal classes.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience and understanding in the application of principles, theories, concepts, practices and standards relating to modern software-defined architectures.
• Analytical reasoning and problem solving with knowledge in performing root cause analysis and recommending correct action to resolve test failures.
• Experience with using communication and/or bench test equipment to include but not limited to oscilloscope, multimeter and audio generator.
• Knowledge of RF Measurements.
• Experience with software development in C, C++ and C#.
• Knowledge of Labview desired.
• Good communication and interpersonal skills.
• 3-5 years’ experience within a technical troubleshooting, customer facing position
• Ability to be comfortable, calm and flexible while working in a shifting environment

• Lab View Certification.

Bachelor’s degree in Electrical/Electronics Engineering (BSEE)

• Experience with software development languages, such as C, C++, C#, MATLAB, and LabVIEW.
• Proficient in Microsoft Office.

Liaison Responsibilities: On-site at NYCT MTA and KRC facilities for meetings and reviews, acting as a go-between for project managers and customers. Attend on-site design reviews, general meetings, and facilitate communication between engineering, project management, KRC, and OEMs. Assist in closing project open items and send official communication.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.