Pharmacy Customer Service Associate

Join to apply for the Pharmacy Customer Service Associate role at Walgreens
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Base pay range: $16.00/hr – $18.00/hr.

• Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customers and trade‑up or companion items.
  • Registers customer purchases on assigned cash register, collects cash, distributes change, processes voids, returns, rain checks, refunds, and exchanges, and assists customers to the OTC aisle when possible.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records; checks in and prices merchandise as directed by the store manager or shift leader.
  • Performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including entering patient and drug information into pharmacy systems, filling prescriptions, verifying medicine and interactions, and supporting pharmacist workflow.
  • Reports prescription errors immediately to the pharmacist on duty and adheres to Company policies and the Quality Improvement Program; reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during applicable prescription dispensing activities.
  • Handles telephone calls that do not require the pharmacist’s personal attention, including physician calls.
  • Processes manual claims for third‑party prescription services efficiently.
  • Assists with inventory management—ordering, unpacking, checking, and storing pharmaceutical shipments; files claims for discrepancies according to policy.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages, tobacco).
  • Constructs and maintains displays, including promotional, seasonal, and sale merchandise; completes resets and revisions as directed.
  • Assists with separation of food items and product placement per policy, and performs stock rotation using first‑in, first‑out methods.
  • Exhibits knowledge of store systems and equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print, creative machine, and suggestive sell of promotional photo products.
  • Assumes web pick‑up responsibilities, monitors orders, picks items, and delivers orders to customers upon arrival.
  • Assists with exterior and interior maintenance to ensure a clean, neat, and orderly store condition.
  • Maintains respectful relationships with coworkers and complies with all company policies and procedures.
  • Completes special assignments and other tasks as assigned.
• Training & Personal Development
  • Earns and maintains PTCB certification through the designated training program and/or state‑required certification/registration.
  • Attends training and completes PPLs as requested by Management; acquires continuing education credits and maintains knowledge of healthcare and pharmacy developments.

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.

• At least six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Strong math skills for accurate prescription filling.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

Salary Range: $16 - $18 / Hourly.