Senior Event Manager - Caribe Royale Orlando Hotel

Scope of Position

The Senior Event Manager prepares all event documentation and coordinates with the Sales departments and clients to ensure consistent, high‑level service throughout the pre‑event, event and post‑event phases of property events. He/she ensures a seamless turnover from sales to service and back to sales. He/she serves as the event planner’s primary contact on property and is responsible for his/her experience.

• Professional demeanor appropriate for a resort environment.
• 2-3 years’ experience in event management at a resort property preferred.
• Proven organizational, interpersonal and communication skills.
• Effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Knowledge of catering and events market.
• Knowledge of diverse events (e.g., weddings, corporate events, reunions).
• Proven ability to handle complex group and social events.
• Ability to operate a motor vehicle.

• Build and maintain close relationships with meeting and event planners, the Sales team, and all operating departments/resort management.
• Lead pre‑event and post‑event meetings for assigned groups.
• Identify operational challenges associated with the group and work with the property staff and client to solve these challenges and/or develop alternative solutions.
• Manage client budgets to maximize revenue and meet client needs.
• Manage group room blocks and meeting space for assigned groups.
• Adhere to all standards, policies, and procedures.
• Participate in client site inspections and assist with the sales process when necessary.
• Act as a liaison between field salesperson and client throughout the event process (pre‑event, event, and post‑event).
• Review billing and payments with clients.
• Work closely with accounting on pre/post event billing arrangements.
• Review comment cards and guest satisfaction results with associates.
• Responsible for detailing all food, beverage, set‑up, décor, entertainment, optional activities (on/off‑site), transportation, and other details related to files assigned.
• Communicate in writing (Event Orders, Event Resumes, e‑mails) and verbally with all operating departments to ensure the highest quality of execution at all times.
• Complete and ensure that all Event Orders, Event Resumes, and other paperwork are accurate and distributed on a timely basis per established schedules.
• Assist with potential clients (site‑inspections) as required.
• Inspect function space for physical appearance/maintenance needs and communicate with appropriate point of contact.
• Perform any other reasonable duties as required by management.

• 4‑year university degree preferred or equivalent experience in hotels/resorts.

• Able to communicate in the English language. Second language is a plus.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Able to work with and understand financial information and data and basic arithmetic functions.

• Able to work in a fast‑paced environment.
• On a continuous basis, sit at a desk in front of a computer screen; intermittently twist to reach to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis.
• Physically fit to lift, pull and push items up to 50 pounds.
• Requires standing, walking, reaching and bending throughout shift.