Assistant General Manager - Orlando

Assistant General Manager - Orlando

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We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission is to democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in 40+ countries to discover unforgettable experiences while also empowering event creators with data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors.

To achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment.

Fever is seeking an Assistant Site Manager for an entertainment center in Orlando, FL featuring puzzle rooms and VR experiences. The Assistant Site Manager (ASM) plays a key leadership role in ensuring the seamless daily operation of the venue. Reporting directly to the General Site Manager (GSM), this position supports and sometimes substitutes for the Manager in all areas of site management, from guest services and staff leadership to budgeting and operational optimisation.

The ASM is a proactive leader who thrives in a dynamic, ever‑changing environment, takes ownership of the site, and inspires their team by setting the standard for hospitality, efficiency, and professionalism.

The right candidate is motivated, resourceful, and ready to not just escalse problems but propose solutions. They balance day‑to‑day execution with long‑term growth initiatives, including strengthening community partnerships and contributing to our brand’s visibility within the city.

• Help hire, train, and schedule staff via local agency, ensuring the team feels supported and prepared.
• Lead shifts with energy and confidence, showing staff what great guest service looks like.
• Encourage a culture of accountability, positivity, and continuous learning.
• Provide clear feedback and coaching to help the team grow in their roles.
• Oversee facility upkeep, ensuring equipment, technology, and spaces remain fully operational, safe, and presentable at all times.
• Troubleshoot technical and mechanical issues, escalating to third‑party vendors when necessary.
• Lead pre‑shift briefings and staff development initiatives to keep the team engaged and aligned with site goals.

• Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically.
• Ensure high levels of customer satisfaction by anticipating guest needs and creating a welcoming environment for visitors of all ages and backgrounds.
• Model excellent service and engagement, maintaining strong relationships with community partners, suppliers and corporate stakeholders.
• Stay up‑to‑date on event schedules, ticketing updates and special promotions to anticipate and meet guest needs.

• Assist with budgeting, payroll auditing and expense management to ensure financial health of the site.
• Manage box office operations, retail sales and inventory control & retail stock management.
• Handle administrative duties including invoice processing, meeting documentation and progress reporting.
• Contribute to brainstorming and strategy sessions, actively participating in meetings and offering fresh ideas to enhance efficiency and guest experience.
• Actively participate in building the brand’s presence in the city through private events, partnerships and outreach initiatives.
• Participate in debriefing sessions with the Site Manager to track KPIs on‑site.

• 3+ years of experience in operations, hospitality, retail, live entertainment, franchise management or a related industry.
• Understanding of budgeting, controlling expenses and retail operations.
• Leadership…