Banking Operations Specialist

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Loss Prevention teams within Banking Operations are responsible for reviewing high-risk money movement transactions. We play a critical role for the organization as our reps are tasked with the front-line detection of fraud and scams involving money movement and our clients. This role is critical in the escalation of events and trends to prevent fraud, as well as other financial crimes.

As a Banking Operations Specialist on the Loss Prevention team, you will work on a multi-faceted team that provides client servicing and processing of time sensitive high-risk client transactions. This role requires the ability to conduct effective telephone interviews and forensic research and document the written results in the case management system in a clear and logical manner. The Specialist will interact with other teams including Financial Crimes Risk Management, Identity Theft, and the Senior Vulnerable Investor teams to review and resolve cases in addition to communications with internal and external clients.

Required qualifications:

• 3+ years of experience in an operations, fraud, or client service role
• Excellent verbal communication skills including the ability to handle client escalations
• Ability to analyze issues and develop problem solving methodology with minimal guidance
• Demonstrated skills related to individual case/workload management
• Flexible regarding both schedule and role as both may change with little notice in response to business demand
• Strong understanding of various banking and/or brokerage products
• Strong decision making and organizational skills
• Strong analytical skills, with the ability to collect, organize, and analyze data with attention to detail and accuracy
• Aptitude to analyze and comprehend complex systems, event correlation tools and data sets
• Actively listen, assess client needs, research information, and recognize risks and steps to mitigate firm exposure to fraud
• Effectively managing and evaluating risk when reviewing client fund disbursements including but not limited to wire transfers, ACH, journals, checks, and international currency
• Making proper and timely escalations in situations involving account takeover fraud, new account fraud, Senior and Vulnerable Investors, scams, and potential violations of an OFAC or AML nature

Preferred qualifications:

• Bachelor's degree and/or equivalent work experience
• FINRA Series 99 or 7 and 63 licenses
• FINRA Series 9/10 licenses

Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance