Supervisor Loan Servicing

Supervisor Loan Servicing – Hilton Grand Vacations

Join to apply for this exciting leadership position.

• Recognition Programs and Rewards
• Excellent health care options (medical, dental, vision)
• People‑first culture
• Go Hilton Travel Discounts Program (Hilton hotel rates worldwide)
• Employee Pricing platform
• Employee Assistance Program
• Paid Vacation Time and Paid Sick Days
• 401(k) with company match
• Tuition reimbursement
• Learning & advancement opportunities
• …and more!

This position oversees day‑to‑day operations in the Loan Servicing department. It creates/updates procedures, facilitates training, and assists in compiling data and reports regarding mortgage receivables serviced by HGV. The role works closely with Operations to automate and streamline processing using available technology.

• Review, delegate, and approve work performed by Loan Servicing staff
• Assist in developing and implementing strategies for operational activities (posting payments, collections, cancellations due to foreclosures and bankruptcies)
• Oversee accurate completion of cash reconciliation duties and resolve reconciling items
• Ensure compliance with internal/external reporting requirements, including IRS reporting (Forms 1098, 1099)
• Complete audit requests including loan servicing controls review, sample sets, and cash reconciliation support
• Collaborate across departments to effect changes and complete special projects
• Assist management with staff performance reviews
• Train and cross‑train team members on various functions
• Create and/or update SOPs to ensure accuracy per policy
• Run existing reports and/or facilitate creation of new reports used to perform duties
• Identify operational control points and weaknesses, and associated exposures
• Develop acute understanding of technology utilization and document process flows
• Review, adjust, and approve team member timecards and attendance
• Assist members with onboarding and ongoing maintenance of work‑related resources
• Carry out reasonable requests by management
• Embodiment of Hilton values (Hospitality, Integrity, Leadership, Teamwork, Ownership, Now)
• Complete all required company training/compliance courses
• Adhere to company standards and maintain compliance with policies and procedures
• Perform other related duties as assigned

• Associate’s degree (or Bachelor’s Degree)
• 3‑5 years of related experience (or 5+ years of related experience)
• 1+ year of management or supervisory experience (or 2+ years)
• Highly proficient computer skills – Windows & Office, especially Excel
• Experience automating and standardizing operational processes
• Excellent organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to work in a team environment
• Accounting experience
• Experience with mortgage/loan servicing application (LSAMS, Servicing Director, etc.)
• Willingness to work occasional overtime, including weekends and holidays

• Eligibility:
  All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Mid‑Senior level

Full‑time

Finance and Sales;
Industry: Hospitality