Collections Clerk

Description

We are looking for a motivated and detail-oriented Collections Clerk to join our team in Orlando, Florida. In this contract role, you will play a key part in managing collection processes and ensuring timely payments from customers. This position is ideal for someone with excellent communication skills and a keen ability to handle data efficiently.

Responsibilities:

- Contact customers to follow up on overdue payments and resolve outstanding balances with attention to detail.

- Manage both commercial and consumer collection accounts, ensuring compliance with company policies.

- Maintain accurate records of collection activities and update account information regularly.

- Collaborate with internal teams to address billing discrepancies and provide solutions.

- Utilize Microsoft Office tools to organize data and prepare reports on collection progress.

- Conduct cold calls to customers when necessary to initiate payment discussions.

- Provide exceptional customer service by addressing inquiries and concerns related to billing and payments.

- Perform data entry tasks with precision to ensure accurate tracking of collection activities.

- Monitor accounts for potential credit risks and escalate issues as needed.

- Stay informed about collection processes and industry practices to improve efficiency.

Requirements - Familiarity with commercial and consumer collection practices.

- Strong knowledge of credit and billing collection processes.

- Proficiency in Microsoft Office Suites, including Excel and Word.

- Excellent customer service skills with the ability to handle challenging conversations.

- Comfortable making cold calls to customers as part of the collection process.

- Detail-oriented with experience in data entry and record keeping.

- Ability to work collaboratively with internal teams to resolve billing issues.

- Strong communication and organizational skills.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ()  and Privacy Notice () .