Financial Aid Coordinator II Job Orlando area,Florida USA,Finance & Banking

Office of Student Financial Assistance:

The Office of Student Financial Assistance, a unit within Student Success and Well-Being (SSWB), is dedicated to supporting UCF's mission and goals through the efficient delivery of student aid. The Office provides UCF students with a comprehensive offering of financial assistance options to support student success and the attainment of a university degree.

The Opportunity:

The Office of Student Financial Assistance is seeking a Financial Aid Coordinator II to lead and strengthen the administration of federal and private student loan programs. In this role, you will help ensure that critical loan processes operate accurately and efficiently while supporting the staff, systems, and partnerships that make those processes possible.

The Financial Aid Coordinator II will supervise and coordinate staff, monitor complex loan processes, resolve discrepancies and escalated issues, and collaborate with university departments, lenders, guarantors, and loan servicers. The position will also use People Soft to develop reports, improve processes, support system testing and troubleshooting, and strengthen the administration of student loan programs. The ideal candidate combines financial aid expertise with sound judgment, a collaborative leadership style, and a commitment to student service.

They will be comfortable interpreting regulations, identifying solutions to complex issues, guiding staff, and explaining financial aid requirements clearly to students and families.

Responsibilities:

Supervises and coordinates staff responsible for the administration of federal and private student loan programs. Ensures the accurate awarding, disbursement, reconciliation, and administration of student loans in compliance with federal, state, institutional, and program requirements.
Monitors, analyzes, and resolves complex loan discrepancies, over awards, over payments, and related issues. Develops and enhances financial aid processes, reports, reconciliation procedures, and People Soft functionality to support operational effectiveness.
Collaborates with university partners, loan servicers, lenders, and other external stakeholders to ensure accurate program administration.
Provides guidance to students and families regarding financial aid and student loan programs and requirements. Participates in outreach, training, system testing, professional development, and other duties as assigned.

Minimum Qualifications:

Bachelor's and 2+ years of relevant experience or Masters degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6)

Preferred Qualifications:

2+ years of experience administering federal or private student loan programs in a higher education financial aid environment.
Experience with loan awarding, disbursement, reconciliation, adjustments, and discrepancy resolution.
Knowledge of Title IV and other applicable financial aid regulations.
Experience supervising staff, leading a functional area, or coordinating the work of others.
Experience using People Soft Campus Solutions or a comparable student information system for financial aid processing, reporting, testing, or troubleshooting.
Strong analytical, interpersonal, customer service, and de-escalation skills, with the ability to communicate effectively with students, families, colleagues, and external partners.

Special Instructions to the Applicants:

New hires selected for this position at the University of Central Florida can expect to be offered the base hourly amount of $21.55 ($45,000 annually) for the role. Compensation is determined in alignment with UCF’s pay structure and internal equity considerations.
All applicants must be authorized to work for…