Utility Billing & Liens Manager

The Utility Billing and Liens Manager is crucial in managing and overseeing the financial aspects of lien management and utility bill collection services. This position ensures efficient and effective operations in these areas, aligning them with the organization's financial policies and goals.

• Oversees the operations related to liens and utility billing.
• Works closely with Neighborhood Services Director on collections of violations and liens.
• Ensures accurate and timely billing, payment processing, and account reconciliation.
• Develops and implements financial policies & procedures for lien and water collection services.
• Ensures compliance with local, state, and federal liens and water collection regulations.
• Prepares and presents financial reports to CFO, specific to Accounts Receivables and Accounts Payable related to the liens, water, and sewer.
• Oversees the development and maintenance of accounts receivable for all departments
• Prepares regular receivable reports for CFO.
• Leads and manages the utility billing, liens, and water collections team.
• Provides training and development opportunities for team members.
• Fosters a collaborative and efficient work environment.
• Liaises with directors, including government agencies and service providers.
• Addresses and resolves customer inquiries and complaints related to billing and collections.
• Develops strategies to improve customer satisfaction and operational efficiency.
• Participates in the budgeting process for the finance department.
• Forecasts future financial performance related to liens and water collections.
• Identifies areas for cost reduction and revenue enhancement.
• Leverages technology to improve the efficiency of billing and collections processes.
• Stays updated on industry trends and best practices in financial management.

• Bachelor’s degree in finance or related field or minimum of 7 years of experience in liens, collections, or a related field.

• Valid Driver’s License

• Strong understanding of regulations and reporting requirements for utility billing and liens.
• Excellent leadership and team management skills.
• Proficient in financial software and Microsoft Office Suite.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.