Patient Service Representative

Job Title:

Patient Service Representative Classification:
Non-Exempt Team Assignment:
Medical Department-Front Desk

Reports To:

Medical Administrative Assistant

Purpose:

Patient Service Representatives (PSR's) are the first contact for all patients, visitors, volunteers, and staff entering the clinic. They are responsible for maintaining a cordial, comfortable, and professional environment. PSR's facilitate the registration and processing of each patient from check-in to check-out. PSR's assist with the day-to-day needs of clinic patients and visitors. Front desk support services include, but are not limited to medical records, charge review & entry, appointment scheduling, & patient advocacy.