Outreach West Advocate

Job Overview

Provides empowerment-based advocacy, safety planning, supportive counseling, crisis intervention and service management to Outreach participants. Provides information, referrals, and counseling to participants. Provide crisis intervention and referral services to phone callers.

• Works with individual participants to assess the lethality of the situation and develop a safety plan. Assess the participant’s individual strengths and needs, identify strengths and challenges present, offer options and assist the participant in selecting from the options available. Coordinate services with appropriate community resources and refer participants and children to necessary support services.
• Have a comprehensive understanding of the dynamics of domestic violence, service programs, confidentiality and privilege.
• Complete intake documents and procedures.
• Meet with participants that have scheduled appointments and/or walk-ins as needed.
• Attend agency meetings and all other meetings as assigned.
• Service management and documentation meet FCADV program standards.

Provides ongoing safety planning with participants.

Reviews service plan with participant on a regular basis, discussing short term and long term goals.

Assist participants with arranging for transportation to appointments.

Refer participants to community resources and other organizations based on the participant’s needs.

Maintain participant files and ensure data is entered into WS as soon as possible after all participant contact.

• Maintain contact with participants to review progress towards achievement of individual established goals.
• Maintain written records required for statistical reporting. Compile statistical information of services rendered and submit monthly.
• Complete and report on all assessment tools and outcomes required by grant contracts.
• Consult with supervisor on a regular basis, regarding all agency, participant, and service management issues.
• Facilitate group(s), as assigned.
• Answer Outreach phone voicemail and return calls providing safety planning, information, referral, and links/schedules for services, as needed.
• Display flexibility with schedule.

Occasional duties or projects which may be performed at irregular intervals

• Assist with training new staff, volunteers and interns, as assigned.
• Facilitate weekly support groups as needed.
• Cover front desk as needed.
• Assist participants on other advocates’ caseloads as needed.
• Assist with community presentations and trainings as requested.
• Assist with data collection for research and/or scholarly studies.
• Perform other related duties as requested.

Areas in which the position is accountable/responsible

• Participant Service
  :
  Maintains participant satisfaction and quality of services.
• Records
  :
  Maintains complete and up to date participant files by entering data into WS, master list, and files as soon as possible after all contact. Assists with statistical reporting and other assessments as required.

None

Representatives of various community resources/agencies including, but not limited to:
Local schools, community agencies, Department of Juvenile Justice/Juvenile Diversion, Child Welfare Agencies, Participants and family members.

• Does not respond to requests from the media.
• Does not provide any service which could be interpreted as practicing law.

Education/Training/Experience

• Bachelor’s degree and two years of experience preferred.

Specialized or technical educational requirements

• Bi-lingual preferred (English and Spanish).
• Has a comprehensive understanding of the dynamics of domestic violence, teen dating violence, service programs, confidentiality and privilege.
• Computer literate
• Experience facilitating groups preferred
• Experience in public speaking preferred

Certification or Licensing Requirements

• Requires Domestic Violence Core Competency training plus an additional 6 hours of individualized training (30 hours total) to qualify for privilege status; must successfully pass written test
• Valid Florida Driver’s License with at least two years driving experience, active automobile insurance and an acceptable Motor Vehicle Report.
• Must be able to pass and maintain a Level II background check
• Requires ongoing 16-hours of DV related training after the first year.

• While performing the duties of this job the employee is regularly required to hear, talk, stand, sit, walk, use hands and reach. Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus.
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is normally that of an office atmosphere with a moderate noise level.
• The work environment…