Patient Claims Specialist

We are united in our mission to make a positive impact on healthcare. Join Us!

We Are Modernizing Medicine (WAMM )! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling , we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started!

Mod Med's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

Mod Med is hiring a driven Patient Claim Specialist who will play a pivotal role in shaping a positive patient experience within our Revenue Cycle Management team. As a critical team member, you will support patients receiving care from Mod Med BOOST service providers and doctors, ensuring their account needs are met excellently. This direct interaction with our customers' patients makes you an integral part of Mod Med's business.

It opens the door to an exhilarating career path for individuals driven by a passion for healthcare and exceptional customer service within a fast-paced Healthcare IT company that is genuinely Modernizing Medicine!

• Serve as primary contact for all inbound and outbound patient calls regarding patient balance inquiries, claims processing, insurance updates, and payment collections
• Initiate outbound calls to patients of RCM clients to understand and address any account/payment issues, such as demographic and insurance updates
• Input and update patient account information and document calls into the Practice Management system
• Special Projects:
  Other duties as required to support and enhance our customer/patient-facing activities

• High School Diploma or GED required
• Availability to work 9:30-5:30pm PST or 11:30am to 8:30 pm EST
• Minimum of 1-2 years of previous healthcare administration or related experience required
• Basic understanding of medical billing claims submission process and working with insurance carriers required (e.g., Medicare, private HMOs, PPOs)
• Manage/field 60+ inbound calls per day
• Proficient knowledge of business software applications such as Excel, Word, and Power Point
• Strong communication and interpersonal skills with an emphasis on the ability to work effectively over the telephone
• Ability and openness to learn new things
• Ability to work effectively within a team in order to create a positive environment
• Ability to remain calm in a demanding call center environment
• Ability to effectively manage time and competing priorities

Mod Med offers a comprehensive benefits package designed to meet the diverse needs of our growing workforce. Eligible employees can enroll in a wide range of benefits:

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k) with a company match of 50% on up to 6% of compensation
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Professional development opportunities, including tuition reimbursement and Linked In Learning
• Global presence and in-person collaboration opportunities; hybrid/remote options for some roles
• Weekly catered meals and wellness spaces at headquarters

• Meals & Snacks: complimentary office meals on select days and healthy snacks
• Insurance Coverage: comprehensive health, accidental, and life insurance plans
• Well-being allowances
• Earned, casual, and sick leaves
• Bereavement leave and extended medical leave options
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave
• Company-paid holidays

PHISHING SCAM WARNING:
Mod Med will never ask you to purchase equipment during onboarding and will communicate from a Mod Med email address. If you encounter suspicious messages, report them to the FTC.

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