Medical Billing & Collections Specialist HYBRID

Medical Billing & Collections Specialist – HYBRID

Location:

Orlando, FL.

Company:
Rotech Healthcare Inc.

Compensation: $45,000 – $65,000 per year.

Rotech Healthcare is a national leader in medical equipment providing ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. With hundreds of locations across 45 states, the company delivers high‑quality products and compassionate support, empowering patients to manage their health from home.

• Contact payers, patients, or store as appropriate.
• Document all collections activity in IMBS patient collections notes, on the daily worksheet, and send the completed sheet to the Collections Supervisor.
• Document work performed/action taken on AR Aging Report and/or Over/Under Report.
• Process all payer appeal requests within the required timeline.
• Process approved adjustments, doctor and insurance changes, and financial assistance applications.
• Process hospice/nursing home delivery tickets and rejections/denials to determine if the claim requires refiling or an appeal.
• Review amounts on the over/under report and patient information in IMBS to determine reasons for unpaid claims and whether additional approval is required.
• Sort and log incoming correspondence.
• Perform other duties as assigned.

• Employment contingencies: background investigation, drug screen, valid driver’s license with clean record (when applicable).
• High school diploma or GED equivalent.
• One to three years of related prior work experience in a team‑oriented environment.
• Experience in the medical field and administrative record management.
• Strong customer service background.
• Effective communication in English, both oral and written, with physicians, staff, and patients.
• Helpful, knowledgeable, polite, and maintaining a positive attitude.
• Interpret a variety of instructions across communication mediums.
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME).
• Knowledge of insurance policies and requirements.
• Knowledge of medical billing practices and reimbursement.
• Maintain confidentiality and exercise discretion with sensitive information.
• Multi‑task with attention to detail.
• Accurately perform basic arithmetic calculations.
• Self‑motivation, organized, time‑management, and deductive problem‑solving skills.
• Work independently and as part of a team.

• Generous paid time off and paid holidays.
• Overtime pay for non‑exempt hourly positions based on business needs.
• Employee discount program and recognition program.
• Bonus and incentive opportunities.
• Mileage and telephone reimbursement (when applicable).
• Employee Assistance Program (EAP).
• 401(k) retirement plan.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability, and additional health benefits.
• Legal and identity protection services.
• Accidental death, stop‑loss, and other medical service coverage.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment, and compensates employees without regard to race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other characteristic protected by applicable law.