Health Center Concierge

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Healthcare Without Rival

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit

Full Time Health Center Concierge - you'll provide care to client employees in our Health Center located in Lake Buena Vista, FL
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Do you pride yourself on delivering top-tier, white-glove customer service? Do you have experience in a medical office, thrive in a fast-paced environment, and possess excellent organizational and time management skills?

If you're also computer savvy and fluent in Spanish or Haitian Creole, you might be the perfect fit for our team of talented Healthcare Concierges!

• Full-time role with competitive benefits
• Generous PTO
• A flexible schedule that supports work-life balance
• Variety in your day-to-day responsibilities
• Supportive, mission-driven team environment

• 10-hour shifts / 4-day work week
• Rotating between two shifts:
  • A Shift: 6:45 AM – 5:15 PM
  • B Shift: 8:30 AM – 7:00 PM
• Weekend rotation:
  One every 5 weeks (Saturday or Sunday, 8:00 AM – 6:00 PM)
• Holiday rotation:
  Required to work at least two holidays per year

• Greets patients with a smile and may assist them through the registration process
• Extends a warm and caring approach to all patients with a respect for diversity
• Keeps patient informed of wait times and manages visit expectations
• Helps patients navigate the health center and escorts patients as needed
• Ensures health centers uphold Premise brand standards by posting only branded and approved materials, and maintaining a welcoming appearance
• Researches a patient’s outstanding out of pocket expenses and resolves errors
• Resolves eligibility problems, incorrect claim charges and claim denials
• Resolves questions about whether services are condition specific or related to preventive care
• Coordinates information flow of benefits between dental, medical and other healthcare providers within the medical community
• Assures correct application of specialist provider network status Care Coordination
• Coordinates referrals for patients through insurance and other physician offices or specialists
• Facilitates the transfer of medical records and lab results
• May assist in the arranging of DME equipment following a discharge from the hospital
• Facilitates the reviewing of test results with another physician for diagnosis confirmation
• Coordinates and makes arrangements for diagnostic tests
• Coordinates care for patients with complicated medical issues
• Fosters communications and coordinates benefits with insurance companies with the goal of creating a smooth patient centered experience
• May require other duties as assigned

• High School diploma/GED

• Prior experience preferred

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents.

Additional benefits can be viewed here:

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

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