Patient Balance Representative - Maitland, FL

Join a workplace recognized by Newsweek as America's Greatest Workplaces for 2024. Advanced Dermatology and Cosmetic Surgery’s mission is to deliver the highest quality patient care and experience in dermatology and aesthetic services. We are currently seeking candidates to join our team as Patient Balance Representative. We strive to create a career destination that feels more like family than work. You will be working with a team of professionals for a well‑known, highly regarded dermatology practice who puts our patients above all else.

The Patient Balance AR Representative is responsible for working patient balances in a timely and effective manner while maintaining accuracy and productivity levels. The person in this role must be comfortable with explaining the medical billing processes to patients, reconciling data required for financial reporting and collections. Additional duties may be assigned to persons employed in the Patient Balance AR Representative position.

• Review accounts to understand why there is a balance owed.
• Communicate with patients to explain balances and collect on owed balances.
• Analyze and report on patient balances.
• Process credit card payments and set up payment plans.
• Monitor and immediately report to management any trending patient balance issue.
• May perform duties or special projects as required or as assigned by management.

• Excellent knowledge and abilities in medical billing, including extensive knowledge of medical terminology, CPT coding, and how to read and interpret EOB’s.
• Excellent organizational, customer service, and communication skills.
• Related computer experience and working knowledge of Microsoft Office, Word, and Excel.
• Extremely accurate keyboard ability and attention to detail.
• Working knowledge of office equipment.
• Ability to also communicate and perform tasks in Spanish as well as English – preferred.
• Ability to practice confidentiality and follow HIPAA regulation with patient information.
• Good time management skills.
• Ability to deal effectively and professionally with all internal and external customers.

• Project a professional manner and image, including proper workplace attire and grooming standards; exhibit professional conduct at all times.
• Adhere to ethical principles and core ADCS values.
• Treat all patients and staff with respect, compassion, and empathy, recognizing and respecting cultural diversity.
• Demonstrate initiative and responsibility for actions.
• Work independently while maintaining an effective team member mentality.
• Maintain a strong record for attendance and punctuality in arriving at work.

• High school diploma or equivalent - required

• Minimum one year of experience in a medical billing office setting with knowledge of medical terminology, CPT coding, and how to read and interpret EOBs required.
• Previous experience with Next Gen – preferred.
• Spanish fluency preferred—position supports Spanish‑speaking patients.

ADCS Clinics LLC participates in equal employment opportunities for all individuals and abides by EEOC and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. All applicants must have authorization to work in the United States.