Healthy Intake Assistant

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Organization Overview

The Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone.

Organization Overview

The Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone.



Job Summary

The Healthy Start Intake Assistant is primarily responsible for processing Healthy Start applications. The Intake Assistant processes a high volume of prenatal and infant risk screens and referrals coming into the Healthy Start department. They will also provide clerical support to the supervisor and coordinators by processing documents and information needed to support the department and case management services.

DISCLAIMER:
This is a grant funded position. Continuation of employment depends upon grant funding, restrictions for the position, performance and/or organizational needs.



Key Responsibilities

• Maintains a transparent, effective relationship with the Healthy Start team by supporting the organization’s activities
• Completes timely and accurately clinical services data entry
• Generates, prints, and distributes reports
• Creates program files, photocopy, answer phones, and perform similar clerical tasks
• Reschedules missed Healthy Start appointments
• Remains non-judgmental when engaging with patients and project participants
• Attends professional development trainings to maintain and enhance professional skills
• Attends internal and external meetings
• Contributes to achievement of project objectives
• Prepare and submit appropriate administrative reports accurately and on a timely basis (e.g., caseload reports, timesheets, logs, etc.)
• Set up and maintain Coordinated Intake and Referral (CI&R) administrative files
• Prepare client files and document actions taken following program guidelines
• Monitor and organize paperwork received, including cross-referencing email notifications from Healthy Start Intake Coordinators
• Perform data entry of returned mail and submit to the Healthy Start Care Coordinators for appropriate follow-up
• Develop and maintain a good working knowledge of the program’s electronic record system and Florida Healthy Start Standards and Guidelines
• Perform a quality assurance review of each case processed, ensuring compliance prior to closure
• Process low-risk screens, as assigned, by generating necessary correspondence, (e.g., client letters, provider feedback letters, etc.), in compliance with Healthy Start program guidelines
• Performs a search of Well Family System (WFS) on each new screen or referral coming into CI&R to verify if the client is already in the system to prevent duplication of contact attempt efforts and services
• Accurately enter all client information from prenatal and infant screens and referrals into the computer on a timely basis
• Performs all other duties as assigned by True Health Healthy Start Director
• Complies with Healthy Start guidelines
• Travel as necessary
• Other responsibilities as assigned

• Problem Solving
• Customer Service
• Verbal Communication
• Written Communication
• Leadership
• Professional Judgement
• Planning/Organizing
• Adaptability
• Initiative
• Administration/Operations

• Education:
• Bachelor's degree or higher from an accredited college or university in human services, social sciences, social work, nursing, health education, health planning, healthcare administration, or related field with two (2) years of public health/community development experience
• High School Diploma, GED, or equivalent work experience
• Experience:
• Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
• Minimum of 2 years of professional experience working in the community or social services, Preferred
• Bilingual…