Medical Receptionist

Since 1958, The Ear, Nose, Throat & Plastic Surgery Associates has combined quality patient care with state-of-the-art innovation. With a tradition of excellence more than 50 years strong, our unanimous goal is to serve our patient’s individual needs and exceed their expectations. We are uncompromisingly dedicated to excellence and achieving quality results for every patient that chooses to visit us. Are you a compassionate leader who believes in providing world class patient care?

If the answer is yes, this is the position for you!

The Medical Receptionist is a full-time, 40‑hour weekly, hourly position. This person will be cross‑trained in all front‑desk positions, including check‑in, check‑out, chart prep, operator, and all other front‑desk duties. The individual will represent the practice in a positive, professional manner, travel to all offices as needed, and maintain flexibility in job duties. Strong customer‑satisfaction skills are required. Bilingual fluency in English and Spanish is required.

• Schedules appointments; obtains necessary information and checks for past‑due amounts; enters appointment data, including insurance information; and mails or faxes paperwork to new patients, explaining referral requirements and when they come to the office for their appointment.
• Helps answer incoming telephone calls, schedules appointments, takes clinical staff messages, and forwards calls to appropriate personnel or departments. Provides callers with information about the organization, address, directions, and other inquiries.
• Calls patients to remind them to complete portal tasks for upcoming appointments 2–3 days in advance, reminds them to bring insurance cards, confirms referrals for HMO patients, cancels or reschedules appointments if necessary, and notifies front‑desk staff and scheduler of changes.
• Utilizes the White Book as a daily resource, stays updated on its contents, and suggests additions when appropriate.
• Stays informed and up‑to‑date on all managed‑care plans enrolled by physicians and their referral requirements.
• Looks up chart numbers/EHR for medical records.
• Checks the reception area daily before lunch to ensure it is neat, clean, and stocked with magazines. Ensures the area is ready for afternoon patients.
• Participates in staff meetings and front‑desk tip meetings.
• Familiar with and complies with HIPAA regulations and all general office policies and procedures.
• Actively participates as a positive team player, assists other front‑desk positions when possible, and contributes to a professional and caring atmosphere at the front desk and in the office.
• Greets patients with a positive, courteous, expeditious, and professional manner; verifies insurance authorizations; completes paperwork; answers phones; and routes clinical staff messages.
• Checks out patients as they leave, collects due amounts, answers phones, and routes messages from the answering service.
• Answers phones, makes and confirms appointments, takes messages, and transfers calls to appropriate personnel.
• Prepares charts and reviews EHR records for patient appointments; obtains insurance authorizations.
• Floats to each front‑desk position across all offices as needed; ensures new and established patients requiring authorizations receive them prior to the visit; pulls charts daily for clinical staff; confirms patient appointments; answers phones; makes appointments; backs up the check‑in front‑desk position.

• Strong communicator with professionalism and respect in all communications.
• Excellent computer skills.
• Motivation to learn.
• Bilingual in English and Spanish preferred.

High school diploma or general education degree (GED).

Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.

Must have computer knowledge of basic programs such as Microsoft Word and Google programs.

Ability to add, subtract, multiply, and divide two‑digit numbers and operations using units of American money.

Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form, and to deal with problems involving several concrete variables in standardized situations.

This job does not require any specific certificates, licenses, or registrations.

Frequent standing, walking, sitting, handling, talking, hearing; occasionally reaching, lifting, or moving up to 10 pounds; requires close and distance vision.

Moderate noise level; reasonable accommodations may be made for disabilities.

• Entry level

• Full‑time

• Health Care Provider

• Medical Practices

NOTE:

This job description is not intended to be all‑inclusive. Other duties as assigned to meet business needs.