Patient Services Representative; PRN
Listed on 2026-01-02
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Healthcare
Healthcare Administration, Medical Receptionist
Join to apply for the Patient Services Representative (PRN) role at Shady Grove Fertility
.
Shady Grove Fertility is a founding partner of US Fertility, the nation’s largest partnership of physician‑owned and physician‑led top‑tier fertility practices. Our team is committed to constantly improving the patient experience and pioneering research and development in one of the most exciting fields of medicine.
- 130,000+ babies born
- 65+ locations nationwide
- 15 embryology laboratories
- Culture of promoting from within
- Opportunities for career growth
- Mission‑driven commitment to research, innovation, and increasing access to affordable care
- Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
- Optimize patients’ satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
- Schedule appointments and address customer/patient issues ensuring effective short‑term and long‑term resolution.
- Provide timely feedback to the practice regarding service failures or patient concerns.
- Consult with patients regarding benefits, coverage, and financial options.
- Greet patients and visitors to the office and provide a high level of customer service.
- Work occasional weekends and holidays as required.
- Minimum 2 years of applicable work experience.
- High school diploma required.
- Extensive knowledge of insurance/benefits, medical terminology, and medical billing.
- Experience working in an OB/GYN office is a plus.
- Strong communication skills, the ability to work independently, detail‑oriented, and computer savvy.
- High level of customer service essential.
- Competitive pay
- 401(k) matching
- Comprehensive training
- Ability to make an impact in the communities we serve
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Additional Information- Seniority level:
Entry level - Employment type:
Part‑time - Job function:
Health Care Provider - Industries:
Hospitals and Health Care
Shady Grove Fertility is an Equal Opportunity Employer and provides a work environment that values diversity and inclusion. We are committed to providing reasonable accommodations for qualified applicants with disabilities.
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