Concierge

Facility:
Rehabilitation Center of Orlando

Location:

Orlando, FL

Schedule:

Full-Time
Pay Rate: $18.00–$23.00 per hour

We are seeking a friendly, compassionate, and detail-oriented Concierge to join our Nursing and Rehabilitation Center team. As the welcoming face of our facility, you will play an important role in creating a positive experience for Residents and their families from admission through discharge.

The ideal candidate is organized, dependable, and passionate about providing exceptional customer service in a healthcare environment.

• Partner with the Admissions Department to coordinate new admissions and communicate equipment needs, including beds, oxygen, and other supplies, to nursing staff

• Prepare Resident rooms for incoming admissions by ensuring:

  • Previous Resident belongings are packed and removed

  • Terminal cleaning has been completed

  • Beds are properly made

  • Call bells, lights, televisions, and other room equipment are functioning

• Assemble and deliver welcome baskets to new Residents

• Greet and escort Residents from the lobby to their rooms while providing a warm and welcoming first impression

• Develop positive relationships with Residents and families by providing assistance, support, and excellent customer service

• Respond to call bells within the scope of the position and notify nursing staff when additional care or assistance is required

• Address Resident concerns and complaints in accordance with the facility's grievance process

• Assist with Resident room transitions, including transitions from short-term rehabilitation to long-term care

• Complete Concierge follow-up documentation within 48 hours of admission and before discharge

• Provide facility tours during off-hours or when Admissions staff are unavailable

• Submit daily progress reports to leadership and communicate trends, concerns, or Resident needs

• Coordinate with laundry services to ensure stored Resident belongings are returned appropriately

• Prepare and distribute discharge gift bags

• Monitor and coordinate Resident smoking schedules in accordance with facility policies

• Attend required in-service trainings, Resident Council meetings, and staff meetings

• Perform additional duties as assigned by the Administrator

• Previous customer service experience required

• Customer service experience in a Skilled Nursing Facility (SNF), rehabilitation center, or Assisted Living Facility (ALF) preferred

• Excellent communication and interpersonal skills

• Friendly, professional, and compassionate approach when interacting with Residents, families, and staff

• Strong organizational and multitasking skills

• Ability to work effectively in a fast-paced healthcare environment

• Dependable and team-oriented

• Comprehensive Medical & Dental Coverage

• Generous Paid Time Off (PTO)

• 401(k) Retirement Plan

• Employee Recognition Programs

• Supportive, Team-Oriented Work Environment

• Company Perks & Employee Discounts

If you enjoy helping others, creating meaningful connections, and making people feel welcomed and cared for, we would love to hear from you. Apply today to join our team and make a difference in the lives of our Residents and their families!